โรงแรมใกล้กับ Energiedusche Wasserfall, Heiligenblut

Overall I enjoyed my two visits of one night each and the price/performance ratio was acceptable. My experiences were: Both stays: + Smooth check-in. Very nice to get a call once the room is ready and to visit the pools before. The second time the lady at check-in did not offer this, though (and I was not called). + The free pick-up at the railway station is high class + rooms are beautiful. + breakfast is excellent + phantastic water landscape The dinner situation is dire. Unfortunately I must explain this a bit. First stay dinner: - Waiters rushing around, behaving as if in a hurry, speaking very fast. There was 20% occupancy or less and lots of waiting personell. The dinner guests were all herded in a small area. Did nobody think of improving the a**osphere by leaving every second of the (small) tables empty ? - I got a cocky (and wrong) answer when I asked which teas (infusions) are available. My question to be moved to a nicer table seemed to be an unheard-of impossibility. - No drink menu was shown and the prices are not mentioned (except the 3 or 4 drink suggestions on the menue of the day. There the white-wine-suggestion-of-the-day (＞EUR 60 per bottle) was way overpriced). - It seems to be a new policy that the buffet options are drastically reduced. Instead of, for example, main-dish-like (seafood, …) choices 3 strudel and 2 (strudel-like) quiche selections were offered, all similar to each other … - Second stay dinner - The change in food policy seems to be permanent. It simply amounts to have not any more the equivalent of a multi-course dinner, but a simple a three course dinner. In former times, I often did not order the main course from the menue because the buffet items were good and diverse main dishes. This is not possible any more, you would stay hungry. Appetizers (sweets) and deserts (sweets as well) are largely indistinguishable. The good antipasti still on the buffet can not compensate this. - Bizarre behavior of the waiter that shows the table: I came to dinner with rather short (but over the knee) trousers. He told me that was told that this is not allowed and management has told him to watch and mention this. Nevertheless he led my wife, me and my son to the table. I mentioned that my trousers are over the knee and that I did not have long ones with me. He said, very loudly, that would not matter and that he hears this all the time from the guests. That was on the way to the table, he probably intended so that all guests could hear him. The reality is that: (1) the hotel can indeed issue such a dress code if it likes. However, this was mentioned in no place, absolutely nowhere. (2) from my experience, it is unusual for a resort hotel to have such a dress code, even in very upscale resorts (as opposed to the dining venues in 5* city hotels, of course).

We stayed for 7 nights. The mountain view from the balcony was breathtaking. The unit we stayed in was very comfortable - beddings, temperature, sufficiently equipped kitchen, strong wifi. Buffet breakfast was delicious with wide spread and good service Very pleasant and helpful reception upon check-in and throughout our stay. Special thanks to Alain for making us feel so welcomed and giving us useful information about the area. We enjoyed the Tuesday Director's welcome session. Bathroom shower could be stronger. A starter tea/coffee pack would be a nice welcome to the unit. We enjoyed our stay and look forward to coming back!