รีวิว The Harlow Hotel by Accor

Stayed at the Harlow Hotel last night, This was booked based on the images and info on the web site. As a keen fitness person I was looking forward to using the modern gym, imagine my horror when I walked into the "leisure centre" and found nothing but old kiddies toys and plastic lego blocks scattered all over the floors! The room I stayed in , was according the the reception the only room available in the hotel as all others were booked, even though the car park only had 2 cars , a lorry and our van parked up.! The room was dirty with some ones make up still on the furniture, stains on the floor , curtains and beds. There was also graffiti on the walls and big chips out of the dressing table where some ones has been opening beer bottles. I did not try the food so cannot review . All in all not a good hotel, looks nice on the web site but in reality its dirty and poor. Avoid if you can !

Initially given a dirty room that had not been made up. I returned to reception and was given a clean room. Disappointed to be charged £6 parking for one day considering hotel is on the outskirts of the town.

Brilliant hotel, very helpful staff nothing is a problem,

A large group of us went has we was celebrating a birthday in Epping, check in was quick , the room was clean and tidy, staff was very friendly, and the breakfast was great as it was a surprise breakfast for the birthday man, never great thing was trip.com was cheap and cheerful, and my friends was as they paid more of different sites for their room. Thank you

Clean and nice hotel

Great hotel, how great? I extended my stay!

Nice and very comfortable 😌

Perfect for my overnight stay

If I had read the reviews! I wouldn’t of booked. Very low standard overall I felt very uncomfortable with the whole situation . Reception no customer service, I wasn’t booked in letting me know breakfast or anything. lone males were milling around everywhere and in groups through out the hotel very tired hotel iin badly need of updating. Room and carpet was tired , door shakes at night & horrendous noise from bathroom will keep you awake.

Quite tidy, but does need updating. Staff were nice, but stretched. Food in the evening (cod & chips) was mainly batter with not good mushy peas. Breakfast, good selection and okay.

It was ok. Not immaculate but was comfortable. The bar was nice but not the friendliest of staff.

Don’t stay here! My experience was awful. When in shower, the shower pole fell down on to my head. I tried to replace and it fell again 3 times. Shower flooded bathroom! When spoke to reception to complain & ask to be moved to another room, I was told I had to speak to the manager but he was not available, so to email him. I should not have to email the manger to request a room move due to faulty equipment. It’s the receptionist’s responsibility & something they should be able to sort. I curtailed my stay and asked for a refund. Was told I had to go back to ******* to request this as my booking was through them! Hotel do not want to take responsibility for their substandard rooms and expect customers to do all the chasing with room requests that are not beyond the normal. Will not stay here again!!

Plus points: 1. at check in on Friday, excellent contact with the person on reception--very welcoming; 2. restaurant and bar staff very friendly at breakfast and evening meal; 3 comfortable bed and duvet. Negatives: a. the toliet seat in the room was loose--had not been noticed by staff? b. your website says that there are free newspapers--when I came down on Saturday morning and asked for a newspaper at reception, the receptionist said, with a straight face, that 'we only have newspapers sometimes'--this was obviously supposed to satisfy me as an answer--I was just unlucky that on the day I stayed there were none! c. our bar meals on the Saturday night were warm rather than hot + 'the parmesan style shavings' on my Mediterranean Vegetables were non-existent and the Bangers & Mash gravy did not taste like 'onion gravy' as on the menu.

Had a good stay. The bus passes just outside, easy connection to London and Stansted airport. Good breakfast