First of all, I booked this hotel,,,but the Reception told me they didn't receive my booking... 💁🤷🏻♂️ (this is not my mistake as I shown my booking with Confirmation Letter that I received from Trip.com) and then LATER they found my reservation and told me my booking is in JUNK mail that's why they can't see my reservation... (IS THIS MY Problem?) by the way all room are fully booked & they transferred us to their sister hotel...
I accepted this offer because I was so tired and need a room as soon as possible 🥲 and a room from their SISTER Hotel is not really bad & staff is friendly and very helpful.
Overall, I am OKAY! But this situation shouldn't be happening?
แปล
Tri_M
ห้องดีลักซ์พร้อมทัศนียภาพ
เข้าพักเมื่อ พ.ย. 2023
เดินทางกับเพื่อน
15 รีวิว
10.0/10
เลิศมาก
โพสต์เมื่อ 8 ธ.ค. 2023
Nice hotel. I got a spacious twin-bed room with bath tub in the bathroom. Breakfast is very good, with lots variety of fruits, salads, and other food. Recommended, especially if you're looking for a quiet room in the middle of Hanoi Old Quarter.
Worst & dirtiest hotel. Doorknobs broken, AC not working properly, rude staff, especially manager Long. Very rude, not even letting tourist fill a single empty bottle. Dishonest staff, tried to scam you in name of currency exchange. Don't get it exchanged at the hotel. Only location is fine. Rest breakfast worst, breakfast box worst - give only egg and banana.
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ก.พ. 2025
เดินทางกับเพื่อน
8.0/10
ดีมาก
โพสต์เมื่อ 6 มี.ค. 2025
Very friendly staff who are very efficient and will do anything for you. Special thanks to Rachel. Rooms quite dated but functional. Fairly noisy at night from the busy road. Breakfast basic but nicely prepared and tasty. Would recommend and stay again
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ธ.ค. 2024
อื่นๆ
2.0/10
โพสต์เมื่อ 4 ม.ค. 2025
The hotel is way below standard. I don't know how they got a high rating. At reception the moment you step in, I noticed the dirty floors. The linnen was yellow, and small pillows. The towels had holes in. The shower is in the bath and very slippery. Not even talking about the noise on the street. The staff was friendly though. Not a good stay.
แปล
ผู้เข้าพัก
เข้าพักเมื่อ พ.ย. 2024
หวานกับคู่รัก
4.0/10
โพสต์เมื่อ 20 ธ.ค. 2024
Calling it luxury, not really. What was good: It was clean and somewhat quiet. Friendly staff. What was average: Breakfast I guess What was bad: Having power cables that are patched with tape in the room. Having no process list for the minibar. Having an air conditioner that made the air warmer than colder. No way of getting privacy to the bathroom as it was a glass door and a translucent curtain as the only way to block the sight. Comments I think this hotel is suitable for people with another mindset than me perhaps but I would recommend not staying here. Felt not cozy at all in the room with hard light, hard mattress and a really tiny window. If you are a cost conscious backpacker it might be your thing.
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ก.ย. 2024
คนเดียว
10.0/10
เลิศมาก
โพสต์เมื่อ 22 ต.ค. 2024
Second time I stayed and yet again made to feel very welcome by Rachel and the staff. Wonderful breakfast where chef will cook fresh options for you and the coffee to die for . Will return next year because it’s a fantastic location to explore old town and you are right in centre of traditional Hanoi
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ก.ค. 2024
อื่นๆ
10.0/10
เลิศมาก
โพสต์เมื่อ 2 ส.ค. 2024
David, Rachael and the staff are extremely helpful and friendly. I cannot thank them enough for all their help particularly when booking for various activities. The hotel is absolutely great, the rooms are clean and tidy. Breakfast is good and the location is good. A lovely stay..thank you! X
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ก.พ. 2024
หวานกับคู่รัก
10.0/10
เลิศมาก
โพสต์เมื่อ 11 มี.ค. 2024
Great central hotel - really enjoyed the breakfasts- with fabulous staff who were very helpful and sorted out trips from the hotel . David and his team worked tirelessly to ensure we had a great time. David helped to sort out trips to Sapa and also to Halong Bay.
แปล
ผู้เข้าพัก
เข้าพักเมื่อ ธ.ค. 2023
คนเดียว
4.0/10
โพสต์เมื่อ 24 ม.ค. 2024
I arrived at 3 am. The hotel is extremely loud. Every step in the hallway or in hallways on other floors echos through to your room. The squealing carts of the room service personal will wake you up at 8. The windows have no noice isolation, so you get the wonderful noises of the city (why I booked an inside window room. Sadly I got one with an outside window). Also the bathroom only has a glass door and it has a window. Therefore you room will be awake bright as soon as the sun rises. Can only recommend this place for people with a very deep deep sleep. For me it was impossible to get any rest here.