รีวิว Sheraton Hanoi West

Locations is far from town and if you booked via TRIP they will not honor Marriot member status

環境很贊，房間也非常舒服

酒店不錯，房間大👍👍👍👍👍 位置太偏了，周邊沒有配套😮💨😮💨😮💨😮💨😮💨😮💨😮💨

一般吧，放國內不值這個價錢

출장갈 때마다 이용해요

房間還是比較老舊的

酒店還可以

I had the pleasure of working with Mr. Nhan during a recent event at the Sheraton Hanoi West, and I must commend him for his exceptional service. His professionalism and attention to detail were truly impressive. From the seamless coordination of the banquet setup to his attentive handling of our guests’ needs, Mr. Nhan ensured that everything ran smoothly. His dedication to creating a memorable experience for everyone involved did not go unnoticed. Thank you, Mr. Nhan, for your outstanding contribution to the success of our event. Your commitment to excellence is greatly appreciated!

Good venue for event Thank you Mr Nhan, and Mr Tien Anh, Hoang Anh staff so friendly and professional support me and event, we will be back in the next event. …………………………………………………………………………………………………………………………………………………………………………………………………..

Very good accomodation. Staff is friendly. Food very good Will comback when have chance. Highly recommend for tourist and mice event.......... Also thank you Mr Nhan and event team Great support Thank you very much you and your team for your hardwork.

When I booked this hotel, it was advertised on the website free breakfast as one of the amenities, and this is still the case. However, when we arrived, they said we had to pay it separately. After contacting Marriott customer services, the senior manager came back to us saying that since our stay was going to be paid with cash + points redemption, we were not entitled to breakfast. Which does not correspond to information available on the website. There is no distinction in the information provided when making the reservation with cash or with points + cash redemption. I would have been fine paying for breakfast if they had approached the situation differently, such as acknowledging that the website information was outdated or incorrect and offering an apology for the inconvenience. Unfortunately, we went to Hanoi when Super Typhoon Yagi was about to arrive. We asked to change our check-out date, as due to the typhoon damages, it would not be possible to do any of the activities we had planned. It took three days and several attempts to request support for them to provide us with the correct contact. Luckily, when we got in touch with the right department, they were super quick and efficient. We felt safe inside the hotel during the typhoon, and we noticed that they were working hard to prepare the building for it. We had several meals at the hotel restaurant since we were locked inside, and the food has a margin for improvement. The restaurant stuff is super friendly and nice. For those who want to go to the old quarter, it is a bit far. It takes about 40 min to 1 hour to get there by car, it depends on the traffic.

Although it was "far" from Old Quarter (like 25 minute cab ride) it was not an issue as we used Grab and it is cheap to get around. This hotel was so nice and quiet, the breakfast was great, the room service and food was exceptional. The service is sooo wonderful---everyone wanted to help you and is constantly assisting. The sauna was amazing with himalayan salt and a nice jacuzzi and gym, and a beautiful outdoor pool. Overall amazing stay!!!

As a memember of Plus event collaborating with PPG in this occasion, i had a wonderful time here with my team and some staffs here as well. We support PPG and we tried to make coffee ourself. It was the best coffee so far😗 tks a lot Mr.Nhan giving me such a unforgettable moment in his class😬😆😆😝😝. Highly recommend for u to choose sheraton as your accomondation in any trips in HaNoi^^

We had a wonderful experience of making Vietnamese Coffees. Mr Nhan, a wonderful man share us about the way and history of Coffees, Tung also very helpful, 10/10 for the team and Sheraton West. My friends, even though can not drink coffee but they still love it