breakfast is disappointing. it is suppose to be a non-smoking hotel, but people is smoking everywhere.
แปล
คำตอบจากที่พัก: Dear guests,Hello! We are very sorry to bring you an unpleasant check-in experience. We feel deeply guilty about the problem of smoking in the room you feedback.We have thoroughly cleaned and disinfected the relevant areas to ensure that similar situations do not happen again. At the same time, we have strengthened the inspection of all areas of the hotel and strictly prohibit smoking in non-smoking areas.Your feedback is very important to us. We will take this opportunity to further improve the management and service process of the hotel and strive to provide you with a more comfortable accommodation environment.Once again, we sincerely apologise for the trouble caused to you. We look forward to your next visit. We will serve you wholeheartedly to make up for your shortcomings.
ผู้เข้าพัก
ห้องโคซี่(เตียงควีนไซส์)
เข้าพักเมื่อ มี.ค. 2025
ครอบครัว
1 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 12 พ.ค. 2025
It was great, the service is good, the people are willing to help you and the breakfast is worth it. The cleaning could be a bit deeper but definitely fine !
For the price, it's a nice hotel !
Pet friendly was root cause for choosing this one
Room good, breakfast was crowded and understaffed. Difficult to find seating, many tables not cleaned
Shortage at the buffet, 5-10 min refilling time
What was available was however good
แปล
คำตอบจากที่พัก: Dear guest, we have received your feedback. We are very sorry for the lack of service during the May Day holiday, which has caused you an unpleasant stay. From now on, we have increased our staff, accelerated the food delivery speed and improved the service quality. Looking forward to your next stay
ผู้ใช้ไม่ระบุชื่อ
ห้องโคซี่(เตียงควีนไซส์)
เข้าพักเมื่อ พ.ย. 2024
เดินทางคนเดียว
20 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 16 ธ.ค. 2024
Big and clean room with good breakfast variety.
The room I stay is near to the exhaust fan but will shut off after 10pm so is quiet enough.
แปล
คำตอบจากที่พัก: Dear guest: Hello! Thank you for taking the time to share your feelings about your stay with us. We are very happy to have brought you a pleasant experience. Seeing you share your wonderful journey at the hotel, we know that all your efforts are worth it, and your satisfaction is our constant pursuit. Thank you for your recommendation~We sincerely look forward to your visit again!
Ivan C HK
ห้องพัก (เตียงคู่)
เข้าพักเมื่อ ส.ค. 2024
เดินทางกับเพื่อน
39 รีวิว
8.5/10
ดีมาก
โพสต์เมื่อ 24 ก.ย. 2024
Good service provided by all hotel staffs, definitely will stay again
คำตอบจากที่พัก: Dear guests: Hello! Thank you very much for your support and trust in us, we will continue to uphold the service concept of hard work and careful service, so that you can feel the warmth of home in the Homewood by Hilton Qianjiang New Town. We look forward to seeing you again to review our progress and wish you a happy day!
ผู้เข้าพัก
ห้องโคซี่(เตียงควีนไซส์)
เข้าพักเมื่อ มิ.ย. 2024
ทำงาน
11 รีวิว
6.0/10
โพสต์เมื่อ 11 ส.ค. 2024
The air conditioner doesn’t work good
แปล
คำตอบจากที่พัก: Dear guests, I am sorry for not giving you a comfortable stay. Hangzhou recently has a high temperature and long sunshine time, and it takes about half an hour for the whole room to reach the set low temperature after the air conditioning is turned on. We have received your comments, and the relevant departments of the hotel have introduced measures to provide guests with a comfortable staying environment