Front counter service was alright. They were happy to assist to order on behalf when I needed help with food delivery since the app didn’t work on my phone without a China number. Shower stall smelled of dampness and mildew. Housekeeping lady insisted on cleaning my room everyday, even though my DND sign was on. Still, she did a good job and was friendly all the time so kudos to Ms 秋。The room I was given was opposite a busy crossroads and I couldn’t really rest well on some days with the constant car horns going off (the drivers in Hangzhou are an impatient bunch so the horns were plenty). Even so, the bed was extremely comfy and the room was decent. Towels were clean. Was there for a 2-day concert and it was a straight line 20-min walk to the Olympic Arena.
Preferred Double Bed Room (Comfy Mattress + Ergonomic Chair)
เข้าพักเมื่อ ก.ย. 2024
ทำงาน
1 รีวิว
2.0/10
โพสต์เมื่อ 5 พ.ย. 2024
The corridor smells smoke cigarette!! One of the staff is rude! The room divider is not sound proof!!
แปล
คำตอบจากที่พัก: Dear Guest,Thank you for your feedback. We apologize for the issues you encountered, including the cigarette smell, the rude staff, and the lack of soundproofing. We will address these concerns immediately to improve our services. We hope to have the opportunity to welcome you back in the future.Best regards,[Hangzhou Binjiang Hampton by Hilton]
ผู้เข้าพัก
Preferred Double Bed Room (Comfy Mattress + Ergonomic Chair)
Huanpeng Suite (Automatic Curtains + Smart Toilet + Large Bathtub)
เข้าพักเมื่อ เม.ย. 2024
ครอบครัว
1 รีวิว
9.5/10
สุดยอด
โพสต์เมื่อ 29 พ.ค. 2024
Convenient location, with subway stop just minutes from the hotel. Drive from the airport was only 20minutes without traffic. Room was clean and modern. Housekeeping was very efficient.
I give full mark on the service because the front desk allow us to check in early.
Location is good, the Asia Game stadium and riverside walk is within walking distance. Going around town and tourist spots like west lake is within 30min by DiDi.
Only dissatisfaction I got with this hotel is the gym. I understand not every hotel gym come with weight machines, but can you at least make sure the dumb bells set is a complete with full range of weight, not just 4, 10, 14, 18, 22kg.
แปล
คำตอบจากที่พัก: Thank you very much for taking the time out of your busy schedule to give us feedback. I'm sorry for the bad check-in experience you had. I will provide feedback to the relevant departments regarding the situation you have reported to evaluate whether procurement is necessary. Thank you for your affirmation of our service, and we will continue to work hard. Looking forward to your coming again, give us a chance to show off~- Cute and adorable Huan Xiaopeng
arcin
ห้องดีลักซ์ (2 เตียง)
เข้าพักเมื่อ พ.ค. 2023
ทำงาน
10 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 23 มิ.ย. 2023
Amazing hotel to go with my family !!! The robot and staffs are so helpful to help us with the takeaway! They helped us in ordering food , taxi and delivering our stuffs ! Really recommend
แปล
คำตอบจากที่พัก: Thank you very much for taking the time out of your busy schedule to give us feedback. Serving you well is our greatest honor, and what is even more enjoyable is that during your journey, we can bring you warmth and hope to spend more happy times with you. Looking forward to your coming again, give us a chance to show off~- Cute and adorable Huan Xiaopeng
MATINDA
Deluxe Business Twin Room (Comfy Mattress + Ergonomic Chair)
เข้าพักเมื่อ พ.ย. 2024
ทำงาน
6 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 7 ธ.ค. 2024
Clean and amazing
แปล
คำตอบจากที่พัก: 非常感謝客官的用心點評哦!我們希爾頓歡朋一向色彩明亮歡快~床品採用的具有床墊業“法拉利”之稱的美國舒達雙專利床墊哦,以及140多年歷史的高端衞浴品牌“科勒”的衞浴設施、美國高端護膚品Peter Thomas Roth的洗漱用品呢!很高興與你相遇在杭州濱江希爾頓歡朋酒店,你的滿意是我們前進的動力,願為您在杭州的每一次旅行留下寶貴的記憶,我們在這裏等你“回家”----始終如一的歡小朋