The rooms were excellent, comfy bed, had everything we needed receptionist was friendly and helpful, excellent value for money, will be back to stay next time we are passing through.
Welcome was good. The reception staff were friendly and accommodated our request for a river facing room. Overall the service was just okay for it's price. For its price, I feel that parking should be included. A limited parking that can be reserved at $36 was offered when I called in a day before as well as a free parking further down the hotel that is not guaranteed. We availed of the additional $36, this includes a valet service. The hotel room design was as expected of Novotel hotels, but it was not up to it's best standard. The remote control and kettle in our room was dusty. Amenities needed to be requested, I did this in advance during booking. But there were no slippers in the room upon arrival except for the 4 towels requested. Breakfast buffet was just the usual fare.
The room was really clean and spotless. The beds were so comfy to sleep in, and the bathroom was so clean, and the shower pressure was perfect. Customer service was also very professional overall 9.9/10
The hotel is about 2.5km from the Hamilton train station. We took a taxi from the train station, and the driver charged us NZD25. My booking confirmation said that the check out time was 11:00, but the hotel insisted it should be 10:00 which is fine. The booking confirmation clearly say that breakfast was free, but the hotel tried to charge 13 pp. Hamilton is a nice place which is close to Waitomo and Hobbiton.
ผผู้เข้าพักThe accommodation was modern, immaculately clean, and provided a high level of comfort. The cleaning staff excelled, delivering service that surpassed expectations. Overall, the experience was positive. However, it would have been beneficial to be informed in advance that the check-in office is located offsite, requiring approximately a 4 minute drive from the main premises. This information would have streamlined the arrival process.
DDhyanom KishoreFacilities are all good and decent. Management staff were helpful with checkin process which is complex.
Motel itself doesnt have its own reception but checkin is at different motel which is 2-3 minutes away. The only disappointment we had in our stay was the cleaners turned up well before 10 am, knocked on door and straight away entered into room while we were in there to question when are we leaving. Very disappointed with this approach of cleaning staff and they should not walk into room at all without consent. Management needs to set some expectations with cleaners. Apart from that all good.