Four Seasons Halat

thanks to the amazing team thanks to Ms. Marie belle and Ms. joelle in reception they are friendly, professional, and helpful I like the sea view thanks to all the amazing team and housekeeping.

I booked this hotel during Eid period in May 2022. My trip was scheduled to start on 30.04.2022, before one day of my trip (29.04.2022), I receive an email from my travel agent telling me that the hotel sent them an email saying that "they apologize for the mistake they did, but the room I reserved is fully booked (attached email), although had paid my amount in full before 1 week of my travel date. They didn't even refund me the difference between the rooms, saying that the prices are the same for both rooms (even though I had seen through *********** that there was a difference in prices) so they were lying to me. The worst part of all this is that, on the 3rd night of my stay, I had a friend who wanted to rent a room for one day, and they told him that the room I initially booked was available. Why haven't they moved me to the room I initially booked I dont know. Moreover, when i first reach the hotel, I check the bathrooms there were no towels, I call the reception and asked for towels, after I called them 3 times, they finally got me the towels, but, when they brought the towels, they wanted to get in the room and check if really there were no towels!! It's like I was lying to them!!! At nights, mosquitos destroyed my life!! and ruined my vacation! I couldn't sleep properly the entire duration of my vacation! On the 3rd day, they gave me a machine that kills mosquitos, but at nights there was no electricity for the machine to work!!! When I booked my hotel, they mentioned that there was a pool, but the pool was empty. not to mention the broken chairs, broken door knobs & broken toilet seats. I stayed for 6 days, only once the room service came to the room and cleaned, and thats after I asked them to do it. I went as a tourist thinking that I will enjoy my time at my hotel, but this hotel was the only reason that ruined my mood during my vacation. I even checked out early my last day, and slept in another hotel. My mistake that I should have asked for a refund earlier and left! This hotel was the worst experience I ever had in my entire life!!! I wouldn't recommend this hotel to my worst enemies I swear!!!!!