Me, my wife, and three kids had a wonderful stay from start to finish. We spent one night here on a road trip and the service and quality of this hotel have stuck out as we have continued on our travels. The room was spacious, comfortable, and well appointed. We all commented on how comfortable the beds were. The included breakfast and evening snacks were beyond our expectations and really provided so much extra value for our stay. Most importantly, Ondre and CC went above and beyond in service to ensure our family had a wonderful time. Truly the surprise stay of our 2,000 mile trip!
We were traveling to visit our daughters family and made a quick overnight stop here, The rate was great and like to stay at Marriott (my sister work for corporate for a long time). The hotel was clean and the staff was great! But my one complaint and the reason for the 3 star was the bed was awful. I have never been in a Marriot hotel where the bed was so uncomfortable I actually went to the sofa for a while in the middle of the night. i used to love a Marriot bed but now I am not sure where I stand. We left too early for breakfast but the coffee was great!
Excellent newly renovated property. I loved the comfortable beds especially and the big TV in the room. Beautiful Courtyard in the back, which is perfect for relaxing. I walked in and was greeted by friendly staff. Great Bistro breakfast. Enjoyed my stay.
Nice property but hard to find, as it is tucked back behind a commercial area, well of the street and out of sight. Of course it was after dark and raining when we got there. The room was clean, everything in good order, and very quiet the night of our stay. We generally will choose a Hilton Garden Inn when traveling because of the convenience of their onsite restaurant. We did not have dinner that night at their restaurant as we were visiting family in Tuscaloosa. However their breakfast was very good with a large selection of both hot and cold breakfast items, fruit juices, and fresh fruit. The cook was extremely accommodating and cooked my eggs and my wife's pancakes to perfection. Great restaurant experience.
This hotel is very new and high quality. It is very walkable to the stadium and campus. It has a nice rooftop bar and restaurant. It is also a block away from a great selection of restaurants in downtown. The gym equipment is all brand new and the fitness center gets a bunch of natural light, which is great while working out. The whole hotel was very clean and all of the staff were extremely friendly.
This hotel is quite nice! The area is awesome near the river walk area. Staff is very friendly, rooms were exceptionally comfortable and the restaurant on the 6th floor had spectacular views and great ambiance. A special shout out to Irvin at The 205 for his exceptional customer service!! The food was very, very good and the staff rocked. Definitely will stay here again when in the area.
First of all when I went in to check in, the girl at the front desk was very nice, but it has been years since I have actually had to fill out a hand written form to register for a room that I had a reservation for and also am a IHG member and my reservation had all that information on it when I made the reservation. Kind of seemed like it was not up to date with its system. I normally only have to show my ID. Anyway got thru that and our room was not finished being cleaned, so we had to wait a little while. Normally this would not be an issue, but my 86 year old Mother was with me and she was not feeling well. Again the girl at the front desk was very helpful in getting the room completed as quickly as possible. We had no problem with the room whatsoever! It was a great room. I believe they had just completed some renovation. The problem We did have was about an hour after we had been there someone was trying to get in the door. I thought maybe someone just had the wrong room. Before I could get to the door it opened and a female and male hotel staff member were at the door. They both looked alarmed, as I was. The female staff member said they thought no one was in the room and checking to make sure it was clean. They apologized and shut the door. About an hour later the same thing happened except it was two male hotel staff members. One was carrying a small laptop and the other had a piece of paper he was holding and said he was showing the room was vacant. I assured him the room was not vacant! He said have a nice stay and shut the door. This totally should have never happened the first time, but certainly not two times within a couple of hours. Again I am not sure if their system is outdated, not working, or what exactly the problem was, but that was totally unacceptable! I saw them doing that to other rooms as I was going in and out of my room, so I am sure we were not the only ones they busted in on. I hope it was not some of those young volleyball girls there for the tournament. It probably would’ve terrified them. Again, whatever the problem, it was unacceptable for that to have happened once much less twice. Other than that the hotel was fine.
Clean enough and fairly quiet under the week. However, unfriendly staff, not the least bit welcoming. Breakfast was limited and the coffee was coming out in the form of water....,took out the charge for the room and a security deposit was taken out for 100 additional dollars and it took four days to get back. They made you feel like some kind of criminal when checking in. Warning after warning.... no welcoming feeling.
I will start by saying that the staff was great and the hotel was basically clean. The overall issue is maintenance. A little paint, calk and TLC would go a long way here. I would start with fixing the signs light bulbs. The room smelled musty and the AC struggled. The curtain was torn and the TV was dated. The furniture was worn and threadbare. The bed was comfortable and clean. The breakfast bar was done in the cheap. No oatmeal on sad looking meat, 2 pieces of toast in the basket and the waffle mix/syrup were empty.
I stayed here a year ago and had a good experience. It is conveniently located for the event I was attending. The desk clerk, who was the same one from last year, upgraded me to a suite. I will be staying here in future if making a trip solo before my wife and I finally move back to Tuscaloosa within a year.