I've stayed at this hotel the year prior with no issues. It was average but busy. This year was so busy they called me a week before to try and get me to cancel my room because they were overbooked. I refused and then called and spoke with a manager to which I was told that I would have a room for sure. The morning of my trip and called to confirm that I still had a room and they told me they had already had a room assigned to me and would be cleaning it then. I informed then I was still about 6 hours away but was coming for sure. When I arrived shortly after 3:30pm. I was told they did not have a room for me yet. When I mentioned what they told me that morning they said that was not the case and rooms were assigned on a first come first serve basis and they would call me when one was ready. I finally got a room about 5pm. It was okay but the corner king room had no curtain. Simply a shear see through curtain that let in the light from the parking lot and being on the second floor, people could see into the room from outside. When I asked about it, they shrugged their shoulders and said sorry. My room was across the hall from some very noisy people as the room walls were thin. However. The breakfast attendant was WONDERFUL. She was pleasant and helpful and always smiling. I left her tips everyday I at there! She was amazing!
While the hotel is clean and nice the check in process was horrible the person working 3-11-4-12 had a very nasty attitude. My husband and I went out to eat and go to a spa with friends and got back to the hotel around 3 am when we came out to go to breakfast we found that several cars in the lot has been vandalized but having their windows busted including ours. The hotel staff was outside trying to clean the glass away before people go out to see what happened luckily we got out there before they could get to the glass near our window so we didn’t have any proof or photos to take. I didn’t feel safe staying there another night if I was able to get my window fixed for fear thatthh ge try would bust it again. Unfortunately with the Memorial Day holiday no one could come out so we ended up having to tape the window up and schedule an appt back home 4 hours away. I do not recommend staying here if you value your vehicle because they will remind you they have a sign posted it’s at your own risk as if you can fold your car up and take it with you!
This was a good stay as I was performing in town and this stay allowed me to be able to perform without having to commute back home for an hour and thirty minutes. The stay was great and I will most likely stay again.
I booked Comfort Inn through *********** due to its proximity to Stone Mountain and other attractions we were interested in.I was a little hesitant after some of the reviews, but figured we were not going to be there very much, and I've stayed in some pretty rough places. After staying here for 4 nights, I legitimately only have a few minor complaints. This hotel is old and tired, in need of a desperate renovation, but that did not take away from the comfort of it. Had some of the more comfortable hotel beds I've ever slept on, and floors were quiet, which provided a restful nights sleep. My biggest complaint is that I canceled a different hotel because *********** stated it had a 100$ Security Deposit, this one did not have one listed. To my surprise, at check-in, right on the counter, there was a paper that stated a 100$ refundable security deposit was required...so that was a little disappointing. The pool area looked nice but was under maintenance for our entire stay. The breakfast was a normal contentintal hotel breakfast. One review stated its hard to find...I wouldn't necessarily say it's hard to find...just a bit of a inconvenience as there is only 1 direction in and one direction out...you can only turn right out of the hotel and have to basically make the block to go anywhere. The staff was extremely friendly and helpful. The housekeepers serviced our room every two days... but would give us fresh towels anytime we asked. The staff upgraded the door locks during our stay, they let us know up front that they were going to be doing this, that once it was done, we would need to get a new key....so we did so...but we were only given one key due to them not having many of the new key cards. Overall, we enjoyed our stay, while the place could use a good updating and maybe a little painting and cleaning. We would consider staying here again.
Do not stay here. Infested with mold. ****** indians give moldy rooms to black people and clean rooms to white people. Pretend to be nice to black people and ask them to leave good reviews. I repeat, do not stay here! You will quickly notice there are no white people on the first floor which is the diertiest.
I foolishly paid for a week's stay online and then arrived to find an frighteningly empty lobby with an oversized tablet at the ”check-in” desk. The person in the videoscreen allowed me to see the room and a guy appeared and took me back to have a look. To be generous, the ambiance was military-warehouse with a double bed occupying 90% of the room and a tv on a dilapidated particle board box inches from the foot of the bed. I found another place to stay without missing a beat. But then, the hotel wouldn't give me a refund because I hadn't checked out. So, I went to the hotel again to check out and they prohibited my checking out OR checking in. They flat out refused to check me in or out in spite of my standing right there, and they had never given me a key so I had no access to the room at all. Still, they blamed me for their refusal to give me a refund because I didn't check out (they hadn't allowed that). I couldn't check in, and I couldn't check out, and they were just going to keep all the money I'd paid for the week's stay. That's the place. Expect the worst.
ผผู้เข้าพักWhat’s funny I didn’t stay at this Hotel in the dates of the 7 and 8 due to at this point I feared for my safety. I accidentally booked to earlier that day due to my job assignment had changed.
But then they reassigned me to area so I rebook and was told I couldn’t cancel previously booking which I understand but since I had been a customer for week now I was still staying so I was confused of why the matter couldn’t be resolved better than it was through the Management telling me rules are rules and now I would of had to pay for 2wice for the same room because of Rules
WOW okay.
So now I can tell my friends AMD family don’t look or e spect Red-roof to be a Great Costumer Service experience.
O I actually slept in my truck that night due to not knowing the outcome of this situation between me and the management at this red roof location.
It so so sad due I Neva complained of the roaches and dirty bathrooms I had to reclean each time I stay there and the constant people knocking on the fire cause the drug dealers ruin the hotel in this area
And even their on Redroof representatives couldn’t convince this location to work me that day
But they will not have to worry about this Guy booking Red-roof AGAINS
TtouistytatyanaThe room was nice clean, the location of the hotel is perfect since it is quiet but still accessible to what Lawrenceville has to offer. The price of stay was very reasonable. Additionally, La’Toya was really sweet when checking me in, she provided great service!