The staff was friendly they even let us check in an hour early. The room was fairly clean, but the bathroom was not so the tub was very dingy, had a patchy spot in the tub, and the door knob looked like they hurried up and replaced them before we got there cause one knob was silver and the other was gold. I was very shocked at my experience with holiday inn Express because I always book with them wherever I travel and this is the first one I ever was disappointed with.