This is a superb hotel. The staff are all friendly, the food in the restaurants is amazing and the views are what you want. We are staying here, are mid holiday, and booked Privilege. The sun deck is quiet and relaxing, and there is another area for Privilege guests with Balinese beds. This second area is more lively and near the children’s section. We have not struggled to get a sun lounger and there are plenty. All our food has been in the Gaudi for breakfast and dinner, Brasserie for dinner and Naturalia for lunch. All 3 have been amazing. Stand out member of staff is Martha, who oozes professionalism. The rest of the team are polite, friendly, and provide a high level of service, so I would mention all but I’d run out of space. We are on the 7th floor and the room is perfect. The mini bar is not replenished daily but that’s hardly an issue. Bottles of water are left in the room. Every where is clean and tidy which is testament to how hard all the staff work. My advice to anyone coming is just chill out. Don’t fret about sun loungers or getting your drink within 2 mins of sitting down. All is fine. We will come back again later this year as this is such an amazing experience.. One thing we felt compared to other experiences is on arrival, metaphorically it feels like you have had a professional and efficient handshake rather than a hug. For the latter, cold towels, bags taken to the room and a welcome drink would be a step up. We were asked but that’s not the same as it being readily available. Hotel feedback All your staff work hard, thank you. To improve further please increase the alcohol free drink available e.g. zero gin.
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