Overall,I greatly enjoyed my time at the Rio Cappadocia Hotel. It is a very clean , new hotel with a modern cave feel. We had two rooms because I made two separate bookings. Both rooms were cozy and spacious, especially the second one(which was bigger in size). The rooms have beautiful carpets, the interior is simple yet attractive, and the beds were comfortable. The staff members greeted us warmly, and we were often provided with complimentary tea. The free breakfast was pretty good, including four different types of cheese, hardboiled and scrambled eggs, a few types of breads, olives,etc. Turkish tea and coffee are also provided. The hotel is conveniently located, and the room rates are reasonable.
The main issue I had was communication. Although there were no major problems, the following did not sit well with me.
Prior to traveling to Cappadocia, my initial question that I asked was what bus number to take to the hotel(upon arriving at the airport). The response was , "For this we need to arrange a transfer for you. Give us your flight number, passport numbers, the number of people , and I will arrange it for you." The staff member was talking about the pick up at the Gerome bus stop, and not the shuttle from the airport to the hotel.
This confused me. It became even more confusing when I was told we could get help with direct transportation from the airport to the hotel....and then the mentioning of a transfer pick up from the bus stop again. I simply wanted a direct, simple answer that provided an option for direct transport to the hotel. On top of that, the staff member was not talking about the correct airport(based on the flight number I had previously provided). When I asked for help to arrange a taxi to a restaurant, she gave the driver the wrong restaurant name(after I had said the correct one). There was also an instance in which I paid for both the green and blue tours with cash, and was asked if I had already paid. They checked their system and realized that I did. I should have asked for a receipt, but they should also check their records before asking this( it was confirmed that I had paid, so it wasn't a big issue)Additionally, I wanted to postpone the green and blue tours after a hectic traveling experience, as well as after a long day doing the red tour. I was told "Don't worry...you will be in a VIP van..the tour will be great", instead of just acknowledging the fact that we were exhausted. I didn't need to be sold on something I had already purchased(and that I still wanted to do). We just wanted some rest time before doing the other two tours. We were offered complimentary tea one last time at the end, but the staff member told us to write a review of our stay first. We refused, and I said I would do it later. She was friendly prior to our departure, but asked why I hadn't written a review. And, she asked if we could follow the hotel on Instagram. I understand the importance of advertizing a business within such a major tourist destination, but this was a bit too much. I hope the hotel can see this as constructive feedback.
Despite the previously mentioned verbal/written communication, it was a lovely hotel. I would definitely recommend this accomodation.
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