The hotel itself was lovely, room was great, except for the hairdryer, which didn't work. When we went down to breakfast I mentioned it to the receptionist/waiter, and he said 'Yes it plays up sometimes'. The coffee was cold. I asked for poached eggs, but he said the stand in chef didn't know how to make them. When the food arrived I asked for cutlery and he pointed to the far end of the room. There were 7 of us in the room but only 4 serviettes. I had to ask for the toast and was told it was still cooking, but when it arrived it was cold and 2 slices between us, 1 of which was the crust.. Suggest you go out for breakfast.
This is the worst experience I have ever had in my life 50 years of staying in hotels and nothing prepared me for a experience like this PLEASE AVOID THIS HOTEL Was shown to my room and TV was broken ,So I asked to be moved It was late at night, so I got settled popped the tv on and started to fall asleep Was woken up by a buzzing sound , turned the lights on and never seen anything like it in my life 100s of flies all over the room Dead , half dead and flying around I went down stairs to complain and say i will be leaving and would like a refund I was told aggressively by the staff that maybe I left food out , and sometimes flies going that room They offered me some fly spray I asked for a refund and they said no refunds you booked the room I would not leave with out my money back and they rang the police saying I would not leave Police arrived seen the room and told me to report them to environmental health and was so sympathetic towards me Staff frightened me and I have never felt so scared in my life and upset Never got a refund they point blank refused and said it’s only a few flies But there was over 100 As I packed in a hurry I left my perfume there , I went back asked for my £100 perfume back and they had stolen it and said it’s not in the room I have sent the photos to environmental health , And they will be taking it further Awful staff , WORST HOTEL I HAVE EVER BEEN IN
A lovely comfortable hotel, staff very friendly. Dee on the bar was lovely. Pool facilities great as was the restaurant. Not sure on the bad reviews as we found it faultless. Would definitely return in the future . Ideal base for getting into the centre of Gloucester.
ผผู้เข้าพักRoom was nice, clean and plenty of storage space. Decent size bathroom with shower over bath. Ample parking outside. Ate in the restaurant two evenings and each time several items were not available from the menu. At breakfast there was no butter, Nutella, pastries or rolls and only one jam. Waiting staff were very apologetic but I guess a management problem 🤷♀️. Ordered an omelette both days which was freshly cooked and very tasty. Only drawback is they have no lift so if you can’t manage several stairs, request a ground floor room.
Kk7vidyaWe had 2 rooms booked for one night. We were so tired after a long day, but the check in was quick. The girls at the reception even found us a phone charger! The rooms were very spacious and had tea/coffee making facilities. Only thing I would say is that in one room the light wasn't enough. Basic breakfast but sufficient to keep us going til lunch. When the breakfast area is full they use the meeting room. Plenty of parking space too.
ผผู้เข้าพักHotel is modern and clean. Rooms very spacious and comfortable quality bedding. Large bed. Shower and bathroom clean and modern. Nice touch with bottle water and hospitality tray.
Breakfast was TERRIBLE. Food run out, waiting lengthy time for restock, tables dirty, poor selection of tea, milk (non dairy) and breads.
Continental platter was ham and cheese- embarrassing!
No eggs for 20 mins. Plates burning hot, sausages. Really cheap and didn’t even taste like sausage! Worst breakfast ever eaten in a hotel.
Shame as the rest of hotel was good in every way.