Verified traveler
2 มกราคม 2024
The Queensbury Hotel is old and has many renovations, however the walls are incredibly thin and sound travelled through the door from an adjoining room as well as the wall. I could tell you exactly what movies the neighbors were watching for 4 hours and their conversations. When we called down for earplugs or a solution, the front desk said they would "call us back" and then they chose not to. This made for a really rough go, sleeping with our child in the room. The front desk made no attempt to address the issue, other than acknowledging that the room we were in had sound issues as an "adjoining room." Given that they know this is an issue, and it isn't listed on their site as a problem for the room we reserved, it's surprising that they would not make an attempt to help. Would not stay there again, given the chain hotel/motel options are easily as comfortable with less noise issues. Also, they offer 2 complimentary drinks for guests in their pub downstairs, which was a nice gesture. Unfortunately, the "rules" we were handed on the envelope did not specify "house wine" so when my wife asked for a suggestion from the waiter for a glass of red, he obliged and then the bar didn't honor the wooden tokens for the drink. An easy problem to rectify that was not handled by the pub or the management.
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