The hotel itself is appealing, clean, centrally located in a beautiful canalside setting, the rooms well-appointed and well-decorated. The experience could be improved by having welcoming reception staff - a smile would be a start - and a commitment to act on requests the first time, e.g. for a kettle in the room, and to act on requests, e.g. to repair the usb charger by the bed; and to clear glasses from previous customers in the bar, which caused us to return to our room rather than have a drink there. In retrospect an enjoyable time there, certainly. Hopefully these suggestions can be discussed by the team.
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