We stayed here for 3 nights during Christmas, as we were visiting family nearby. The hotel and room do look lovely, as per the advertised pictures. There is ample parking and the breakfast is really good. However we felt let down after our stay. Our room (number 28) was really cold, all the time. There was no central heating, only an aircon unit that we occassionally got to blow out heat, but it never warmed the room completely. The bathroom was freezing cold and never dried fully. There is a wind up heating unit in the bathroom that needs to be wound up but it doesn’t dry anything. The bed didn’t have a proper matress, only a thin foam layer on top of a spring box set. Upon arrival (on 24/12), we didn’t receive the warmest welcome. We arrived in what seemed a closed hotel and had to ring the reception bell twice and wait a long time, before someone appeared and rushed us through check-in. It being Christmas eve, you’d expect something extra, a lovely message or an invitation to join the bar for festivities. But in the first sentence we were told abruptly the restaurant would be closed for the next couple of days due to Christmas. So it wasn’t the welcome we expected. All other moments we passed the reception/bar area, it was unmanned. During our stay, it honestly felt more like serviced rooms than a hotel. Which is fine if that’s what you’re looking for, but we booked a hotel during Christmas to get the hotel experience. Christmas or any other holiday should not be an excuse.
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