วินเกท บาย วินด์แฮม กัลเวสตัน บีชฟรอนท์ แอท เดอะ ซีวอลล์

The service is awful. When we got there and ask for blankets because we had two beds and one blanket it took two days to get one and it’s because I ask one of the ladies that does the cleaning. I also asked for towels because that to was limited and their where 4 of us two adults and two children. I had to take the towels to the front lobby only not to get into an argument with the lack of customer service Moran at the front desk and he also doesn’t give me the amount of towels I did return back. Also he accused me of tearing some bags during breakfast which my family and I woke up late and did not go to. So that added to the argument and then he had the nerve to say to give him a good review. Oh and the pool we could not enjoy because there was garbage in it and the trash can was overflowing. Oh and rude boy tells me to never come back and I said first and last time. To run a business you need to be kind, courteous and complicit when working with the public, especially in the hotel business. Oh a d parking is not free they charge $15 a day but it’s says free in adds I had seen. Oh and be careful of the deposit they take cus I’m trying to get that back si ce they charged me for it. So please beware before booking.

The location is the only good thing about the hotel the service was really bad they talk about you in front of your face in a different language and are very rude. Our first room was not very clean sooooi rude 0/10

The room is very clean and big with full finished. Location is good.

Not good

No era como sale en las fotos

First when I get there I wasn’t feeling welcome, I got my key for my room, and they asked me if I had a car, I said yes. Then they told me I had to pay extra $15 for the parking. Then I never got anything for my car, like a sticker or anything they just said park in front of ur room. Second, I went to my room, and I didn’t see any blankets. I had to request for them. Third when I use the sink the water came out of it and I had water all over the floor. My daughter took a shower and water came through the ceiling and walls. I went to the reception desk and I been told to wait until someone else comes in to check the room. I asked to get another room and they said they didn’t have any additional rooms, I waited two hours and nothing happened, seems like they only had one person working. Worst experience of my life.

Really nice staff