Very impressed with our short stay at the Townhouse - super-spacious room with elegant decor (by local interior designer), ample comfortable seating, very comfortable bed and plenty electrical sockets for charging phones etc. Super-quiet which we found surprising as it overlooked the town square. The shower room was also spacious and immaculately clean and well-lit ( not always a given...) with plenty surfaces for parking toiletries. The staff were very friendly and helpful but unobtrusive. Both evening meal and breakfast were excellent and parking was available at Burt's hotel opposite run by the same management. Lots to see in the area- will return for a longer visit.
Spent 2 nights here and it was an absolute joy. Lovely and clean. Staff were very nice and friendly. Had a meal in the restaurant on the first night and it was beautiful, I had boeuf bourguignon and my husband had venison both were cooked to perfection. The breakfasts were lovely and good not having to serve yourself. It was lovely to be pampered. Enjoyed sitting out in the garden having a quiet drink soaking up the sun. . Couldn't fault it at all and will definitely be back if we are in the area again. It was right in the centre of Melrose and within walking distance of the Abbey and other attractions. Having private car parking also was very handy too
I ended up staying at the Cardrona overnight as I was my friends plus 1 at a wedding on the 14th of September 2024. She was also doing the hair for the bride, ect, and I helped her out. It made sense to stay, as we needed to get ready for the wedding after all the bridal partys hair had been done ! We were able to get earlier access to our room, which was greatly appreciated. I thought the wedding was beautiful, The waiting staff during the meal worked extremely hard, The food was lovely too, I'm veggie, and I was delighted with the choice, The room was also discounted for all-day wedding guests, too, the bar staff were great too !I did think the price for a large glass of wine was a bit steep ! £12 ! I must mention a few special members of staff who really left a good impression! Roxanne was wonderful, so attentive, and such a warm, welcoming attitude. Alistair, who was on reception overnight, was lovely & helpful, Bayler, the night porter was absolutely wonderful ! We were really hungry later after the wedding had finished, and he very kindly made us thee most lush sandwichs! Couldn't thank him enough, I needed to take meds and had to eat ! And last, buy not least the amazing, wonderful Carol ! The housekeeping manager, She had been wonderful the last time I had stayed at the Christmas party night I attended with my husband for our anniversary, She was amazing that night and actually remembered me ! I thought that was incredible considering the number of guests she must meet ! She's just lovely and so caring. Praise where Praise is due. I did feel the duty manager seemed a bit overwhelmed. There were issues with the lifts not working, and there were people with mobility issues, including myself, They stopped working! That's really poor for a huge hotel chain, and extremely inconvenient for disabled guests, well almost impossible for them to move freely through the hotel, as the wedding venue is on the 2nd floor! The rooms are nice, but could do with a wee makeover ! Time to decorate Mr Mcdonald ! And install new lifts ! And lastly, the lovely Fiona on reception when we checked out. My husband & I will be back again in December to one of the Christmas party nights to celebrate our anniversary again. We look forward to seeing everyone then. I hope the staff are appreciated by management ! As they are all clearly very studious.
The bedside lamp in our bedroom wasn’t working when we arrived and my heart sank as it has been my experience that,no matter what is said by staff, any fault will not be fixed! Happily the Tontine staff came up trumps and around half an hour later it was sorted and working. Excellent! Our bed was extremely comfy, everything was lovely and clean and kept at a very comfortable temperature. We loved the dining room and our breakfast was extremely tasty. All staff met were very friendly and we would happily return in the future!
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