Peermont Walmont at the Grand Palm, Gaborone

We had an email confirming the Grand Palm Walmont shuttle would meet us at the Gaborone Airport. But it didn’t arrive so we had to find our own way to the hotel which wasn’t an easy task. Definitely not a good start for our Grand Palm hotel stay. I had a large, two room suite which was actually two single rooms connected by an adjoining door. It provided me with two bathrooms, a comfortable bedroom and a rather congested TV and lounge room. The ‘Grand Palm’ hotel is no longer grand because it’s looking quite tired and outdated. There are numerous issues that need fixing or repairing to help rejuvenate it again. The following list is incomplete but it gives some idea about the annoying issues I encountered. Lights not working in an already dark room Power points not working USB sockets not charging phones Shower heating difficult to manage Toilet cistern not refilling in a timely manner Room phones not connecting to reception desk or outside lines Wifi connections were unreliable TV connected to only several analog channels without internet for digital A ‘transport desk’ which was never operational No concierge service Fortunately Pindai provided invaluable assistance at the reception desk when I required outside phone lines for transport and flight issues. There were no nearby restaurants so we relied on the several hotel restaurants for all meals. The breakfast buffet was excellent and was even kept open longer on Gaborone Marathon day to cater for late race finishers. Other restaurant areas provide a range of meals but I wouldn’t recommend the smoky pizza from the pool restaurant. Despite its many quirks I’d stay there again. But it’s no longer a 4 star hotel now the glitz has faded.

😔 I never thought I'd write a post like this... Yesterday, I went to Deep Klean Professionals Car Wash at the Grand Palm Resort — a place I've trusted for its safe, secure location inside the hotel grounds and the usually respectful, lovely guys who work there. I arrived, parked, sat down, and waited like any normal customer. Then a more expensive car pulled up... and everything changed. The 2 guys who were free or almost done with their cars when i arrived completely forgot about me and every other customer who was already there. They dropped everything and rushed to serve the more expensive car first — outside only, while the owner sat comfortably with his girlfriend ( i have zero issues with the driver & his partner - they were just clients ; the burden of duty lies on the car wash patrons not the client) I waited patiently, hoping they'd get back to my car soon. They didn't. Not even an acknowledgment. Not a single word. I felt completely invisible, disrespected, and belittled — like my car, my time, and my dignity didn't matter because someone else drove something more expensive.Whats worse is that ive only paid the standard fee once; every other time ive made it a point to leave a tip. This was one of the most hurtful customer experiences I've had in a very long time. It broke my heart because I genuinely liked supporting this local business. But after yesterday, I can never go back there again. To the boys at Deep Klean: Basic respect and fairness shouldn't depend on the type of car someone drives. First come, first served should still mean something. I'll be leaving honest 1-star reviews everywhere I can, because no one deserves to feel this small as a paying customer. If you're looking for a car wash in Gaborone, please think twice before going here. Your feelings and your time matter too. Has anyone else experienced something similar? Let's support businesses that treat every customer with dignity. #DeepKleanProfessionals #GrandPalmGaborone #CustomerService #Gaborone

Couldn’t get safe in room working, website advertised multiple restaurants but not all open. Things in room falling apart. Not awful, would stay again but not as expected from website , description or being a 4 star hotel.

I didnt get round to experiencing..n3xt visit, christmas

Worst hotel ever. Didn't even let me know how much it costed until I showed up and it costed.. 32,569 THOUSAND dollars. This place isn't even WORTH or LOOKS like 32,569 THOUSAND dollars. It looks like a ran down school that they turned into a hotel. Never coming back.

A very clean environment, rooms and the eating areas are spotless. Excellent staff.

Botswana Good hotel good service, the team is willing to help with a huge smile. Food is excellent

We went there on 30 December 2023 after 19 years I expected to find what’s was then, but sadly this beautiful property is so mismanaged now and ruined ………………, there were no people like guest and the pool side bar/ restaurant waiters were placing for 1 hour garden furniture pillows only and shouting and laughing like they are at their own house, after placing the pillows on the chairs and sofas at 12h they just seated on the one of the sofa ( where guest are supposed to seat ) and started to chat and laughed so loud, it was unbearable! You feel uncontrollable to go and seat in the garden! I had to chaise a waitress as she was holding her glass and drinking and walking around the bar and trying to run away from me ( probably I had disturb her …) so finally I got to talk to her and ask if I could order pizza - her answer was that the chef will clean the the pizza oven and I can only order pizza at 6pm ………………… I have no words how happy these all employees are to work the way they work! 🤣 With no one supervising them and just gossiping, laughing and get salaries without actually doing any work they are hired for ……… Waw ………. whoever is managing this hotel now should be let go if the stakeholders wants to have any profit and any guests at all………… Feeling so sad for this beautiful property to be run down like it is now!! The gardens are closed from the back, you can’t go around like we used to, there are lot rubbish plastic bags and bottles in hotel garden - never ever seen something like that anywhere in hotel !! I wouldn’t come back again here for sure! Gaborone it’s also going down …… very sad! Nothing is like used to be 19 years ago……… and no New Year’s party was organized at the hotel like 19 years ago……… waw …… nothing! Sad vey sad……

We were not informed that the pool area would be out of action during our entire stay due to renovations to the pool bar area. We were also led to believe when booking that we would be booking a double room with king bed - only suites have king beds apparently.