ฮาคา เฮาส์ ฟรานซ์ โยเซฟ

Nothing to write home about ! Clean convenient small rooms and decent kitchen / living room. I have not doubt it is the brand vision and it’s executed well. Understaffed at peak weekend check in ; entry check in area too small for all the people waiting to check in . I would move all the unnecessary furniture in that small area and hire a 2nd person for park checkins. There is a kiosk but you can’t even get to it when the reception area is full of people queuing ! Maybe some CX re thinking to do . Room was not clean at all when it was assigned. It happens I guess when hostel busy and only 1 staff on. Outdoor area needs work ! It’s summer and could not enjoy any of it . Franz Josef destination overall not worry stopping at; Fox glacier much nicer .

We booked 2 king room ensuite however on arrival was assigned a king room without ensuite. Reception claimed system did not showed our booking with ensuite. Was re-assigned king room with ensuite after much deliberation. Bed was hard not comfortable. Common lounge was crowded.