TRH Paraíso

酒店服務還可以

Hotel is built on top of the mountain and it has exceptional views of the mountains and valleys. Landscaping around the hotel was basic. Elevators are functional and breakfast buffet was good. Rooms are dated, cooling was bellow average, bathroom had sewer odor due to screwed in clean out ports. No outlets for recharge devices so I had to use bathroom plug. Bathroom had 110 and 220 outlets which was a plus. Balcony had beautiful views if you don’t mind few mosquitoes.

This establishment does not meet the standards of a four-star hotel. As a seasoned traveller with extensive experience in various countries and accommodations of different star ratings, I must express my dissatisfaction with my recent stay. Despite being aware of the hotel’s location prior to booking, we made the prudent decision to rent a car. In my opinion, a car is an essential necessity to avoid being confined within the hotel’s premises. Our room was outdated, lacked cleanliness, and featured an antiquated air conditioning system that proved to be utterly inadequate. The bathroom was particularly neglected, with painted-over tiles, a mouldy shower curtain, and a basic shower that was challenging to maintain the optimal temperature. The reception area was plagued by an unpleasant odour emanating from the drains, and an overpowering air freshener was frequently sprayed throughout the day to mask it. The canteen, which serves as the hotel’s restaurant, exhibits varying quality standards. While the staff is diligent in maintaining cleanliness, they take customers’ plates while they are still dining. The food presentation is often lacking, and the dishes do not always appear appealing. The food labelling is severely limited, but the food is plentiful and replenished promptly. However, the quality of the food is not always consistent, as exemplified by the ribs and spouts combination. Additionally, the food is frequently served cold. No local delicacies to try here unfortunately. I witnessed an instance where the chef, wearing gloves, cleaned spatulas at the cooked food trays after grilling pork without changing his gloves or washing hands. I reported this incident to the staff, but no action was taken. Breakfast was my favourite meal of the day. The pastries, fruits, and eggs were delectable. However, if you are seeking sausage, you may be disappointed, as the hotel only offers hot dogs, don’t worry as spouts, and green beans are available for breakfast too. Drinks in the restaurant are served on a self-service basis, and there is a coffee machine by the bar that produces acceptable-quality coffee. The indoor pool is currently out of service, which was unfortunate, as it would have provided a welcome respite from the intense sun. The pool area also features outdated sun loungers that are extremely uncomfortable and lack the option of mattresses, unlike other four-star hotels. The animation team’s performance was subpar, lacking the professionalism of a children’s club. On our last day, a little effort was made to engage the children. The aqua gym was satisfactory, but the repetitive routine and same music became monotonous. On one occasion, a bouncy castle slide was introduced into the deep end of the pool, too deep for most children. The children’s mini disco consisted solely of music, without any attempt to encourage dancing or teach the children any dances. The entertainment options were limited to bingo, flamenco, and a musical

Nice 4 day break in the sun I thought the food choices were great although the food wasnt hot - it was warm at best. Plenty of foods to choose from at breakfast, lunch and dinner. Sunbeds are past their best and most beed replacing. The air con is pretty much terrible. I have to be honest, if you are a hot person, you'll struggle. I had to drag my bed under the fan/AC to try and get some sleep. Hotel spotlessly clean and i thought drinks were good price. It is 20 minute walk to newrest anything so a car would be advantageous. Staff friendly and helpful. I would stay here again.

This hotel has lovely staff and the gardens are beautiful. It’s a real mixed bag! The pool does not open until 11 and is spoilt by the amount of rubbish and leaves floating in it. We did mention this during our stay but despite the managers assurances it remained very dirty. Most of the sun beds are covered in bird poo. I told the lifeguard and he told me to go get a cloth from reception. The rooms are very clean and the house keeping staff lovely but updating is needed. On the weekend a crowd of local children arrived and there was lots of loud screaming not helped by the animation team playing VERY loud music and darts right by the pool. With so much space I’m not sure why they would play darts with sun beds in the back ground. You defiantly need a car unless you are happy to walk to the main road which is about 20 mins downhill. There is a nice restaurant near by called Ramos. The views from the restaurant are wonderful and lots of choice at breakfast. The hotel needs work to have a four star rating.

Overall it was ok but attention to detail was lacking. The reception staff were nice but the restaurant staff were rude. The shower head in our bathroom was loose and fell on my daughter’s head. I asked for a kettle to be brought to the room twice and I was ignored. There were large hornet type insects on the window above some tables in the breakfast room. Paint was peeling off the bottom of the bathroom door. The pool was lovely but the sun loungers were covered in leaves and some had bird muck on them and had to be brushed off before use. I would not go back unless I had no choice.