รีวิว อเมริกาส์เบสต์แวลลูอินน์ เอลิซาเบธทาวน์

คำตอบจากที่พัก: Our policies and fees are outlined on the website. No heating system complaints were registered during your stay or at check-out. This issue is being raised online only to give us negative feedback. Smoke alarm inspections are conducted during the first week of each month; however, your notification regarding the smoke alarms prompted an immediate inspection and battery replacement.

คำตอบจากที่พัก: Thank you for your feedback. I would like to clarify a few important points regarding your recent experience. Our policies, including the mandatory deposit and processing fees, are clearly outlined on our website and are standard across booking platforms. Our front desk team follows these policies at check-in and strives to treat all guests respectfully and professionally. At the time of your arrival, you initially refused to pay the required incidental deposit, which led to a delay in check-in. Despite this, our staff remained professional and attempted to resolve the matter with you. Unfortunately, during this process, inappropriate language was directed at our staff by your husband. While we reserve the right to refuse service in such situations, our team still provided you with the room you booked after the deposit was paid. We understand your concerns regarding room location. However, downstairs rooms are assigned based on availability and are not guaranteed unless specifically reserved in advance. Lastly, I would like to point out that your incidental deposit has already been refunded, a detail that was not included in your review. We value all guest feedback and are committed to providing a safe and respectful environment for both guests and staff.

คำตอบจากที่พัก: Thank you for taking the time to review your stay with us. We will let the staff know that you were pleased with the service. We hope to welcome you back again soon.