We enjoyed our stay friendly staff both during the day and evening. Clean property the pool was clean . Our room was nice and comfortable nice tv, and comfy bed. Awesome breakfast nice options to choose from, fresh coffee and good juice selection..would definitely stay here again.
Palace Inn has most recently been renovated. The pictures don’t depict it’s location across the street from the highway which is very loud. Upon checking in one of our two beds was made up dirty. There were hairs and crumbs within the sheets. The front desk agent came in to check, stripped everything down and returned with all new linens. It made me question if the second bed had the same issue. Although she was very nice, no apology was made. Breakfast was okay, very carb heavy and not well maintained. Some days the milk was out, waffle mix empty or breakfast sandwiches were gone. Nobody checks this area or tidied up during breakfast hours and often times the front desk agent was gone. There were barefoot guests so no hygiene protocols are enforced. We had downtime so we went to use the gym. The Echelon bike was a joke. There’s zero tension and the seat points downward so you actually slide off while trying to ride. There’s no direction on how to connect your own device for any visual workout nor is there a way to attach own device to the very small panel that falls backwards. The gym needs some cleaning and TLC. The television remote does not match the television as it’s one that can be wiped down easier. This unfortunately takes away from a smart tv functionality. There’s no way to watch any streaming television and the channels offered are extremely limited. The channel guide appears as you scroll through which are the only options for television and no printed channel listings are placed within the room. It would seem that for the money owners put into making the interior of the rooms nicer, that more attention should be given to all of the amenities being offered. Overall the motel served its purpose as a place to sleep but if returning to El Paso, this would not be a recommended place to stay.
MMiguel MFirst of all, I rented a suite room, and it was on the 3rd floor. First of all, in the El Paso heat were told the elevator was broken. My wife and I went up three flights of stairs just to experience a dirty room with stains everywhere such as the carpet and sofas. It was just disgusting. After all, I just gotten knee surgery few weeks ago and the staff did not really care of where to place us. My wife and I went back down to the front desk asked if there any other rooms with king size bed, they told me no, not until we complained then all of the sudden, we were given another room on the first floor. This room was worse off and so dirty. I asked she can call the other Quinta across the street to see if they have any suite, or king size bed available she said no once again. We were not able to check out due to family emergencies and needed to stay the week. The toilet was not working. The janitorial service did not fix it for 2 days! Then, everything was broken down to the fridge! The ceiling was warped due to water damage as well as the walls not being painted due to mold. I don't know what happen in that room before us, but they should have fixed and cleaned the room before they give it to a guest. On the second day, I asked for fresh towels, and they told me I have to go to the front desk to get them. We waited 2 days for towels. Our room was never cleaned and bed was never made. The next day we are out and about again and came back to the room and same thing. I called the front desk to see what is going on with cleaning the room they told me I had to schedule a cleaning. This is the half of what happen to us on this trip. I told my wife that we will NOT stay at a Wyndham Hotel ever again. The customer service was really bad and that was including the manager Michelle and GM Krystal. VERY POOR SERVICE. If there was a Negative on here, I would give a -3. PS WE DO HAVE PICTURES BUT I WILL NOT POST THEM.
EEstelle MAwesome customer service all around. The manager and staff very understanding of our situation and went above and beyond to make our stay very comfortable, enjoyable and most of all affordable. House keeping doesn't bother at all. They would bring us what we needed clean towels, toilet paper, new and clean bedding with no problems