Third hotel stay in our ring tour. I don’t see why it’s flagged as a 3 star hotel, I think it should be higher. Hotel was easy to find. Reception very easy and fast. Nice modern room. Went down to dinner. Dinner menu choices are limited, but I only want 1 thing. I choose the beef and the wife salmon. Both were delicious. Had a few mojitos with it and finished dinner with some carrot cake. I did walk over to the bonus store next door for snacks for the next day… very convenient. All in all a great place
While the lounging and dining area was large and bright, the kitchen was tiny and poorly laid out. There was no way to have two groups prepare a meal at the same time, the sink was in the way of the fridge and the conduction cooktop did not respond to touch. One of the three days, we had no towels to wash or dry our dishes ( which were hand washed by the guests,poorly!) The bed was hard, lumpy and saggy. The bathrooms were adequately clean, but the air circulation was very poor if the door was shut between users as it often was. Their smells persisted for at least ten minutes after they left the room. The hallways and dining area was extremely echo-y. There was no way to carry on two conversations in the room at the same time. We arrived at the usual time guests would arrive - 2 other parties arrived while we were waiting - we had to ring up an employee who was off site and had to wait quite some time. We had the feeling this place was all about the owner making money and nothing else. They charge 5,000 ISK for one load of laundry! Our smaller room did not have information about the services in town but the larger rooms had all the usual information one would expect to welcome you into a new town. Despite the good breeze outside, the windows did not open enough to let enough air flow through to ventilate the rooms. We decided to leave the guesthouse one day early and forfeit the cost to get new accommodations.
The building is made of paper. You can hear everything from the rooms on either side and above. The noise level feels like people are literally in the room with you. I could hear the people in other rooms talking clearly - fully audible conversations at regular volume. I could hear the other rooms using the bathroom - every last drop. The bathroom was exceptionally audible. The ventilation system is the main culprit of noise issues. Nothing is private through that ventilation system - absolutely nothing. We got no sleep at all over the course of two nights. I'm not sure what's happening with the staff. You can't call yourself a hotel and then only open the ”reception” between 15:00 - 21:00. That's not a reception. That's just someone sitting and checking people in for a few hours. We arrived at 14:50 and the door was locked. I knocked, he saw me and turned his back and ignored me. At 15:00 he came to unlock the door and saw that we were sitting outside waiting. He then said, ”hi - are you waiting for something”? He saw me at the door. He knows exactly what I was there for. We later went over to ask for an extra towel and he said he couldn't bring it to us because he was the only one there. Again - not a hotel if the one and only staff member can't leave his post to get a towel! People were smoking outside our unit, partying in the space in front of our room until 02:00 - but there wasn't anyone we could call to complain to. There are no phones in the rooms. How this company owns 4 hotel buildings in this small town and is still standing, is beyond me. How it has the rating it has on these sites is again - completely beyond me. I would never recommend any of their buildings to anyone and would never stay here again if I came back to the area.