A stay at Crowne Plaza Edison, an IHG Hotel places you in the heart of Edison, within a 10-minute drive of Menlo Park Mall and Rutgers New Brunswick. This hotel is 3.8 mi (6.1 km) from Robert Wood Johnson University Hospital and 5.2 mi (8.4 km) from Rutgers University, Busch Campus.
Enjoy recreation amenities such as a fitness center or take in the view from a garden. Additional features at this hotel include complimentary wireless Internet access, concierge services, and shopping on site.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Wrap up your day with a drink at the bar/lounge. To-go breakfasts are served on weekdays from 6:30 AM to 10:30 AM for a fee.
Featured amenities include complimentary wired Internet access, a business center, and complimentary newspapers in the lobby. Planning an event in Edison? This hotel has facilities measuring 12000 square feet (1115 square meters), including conference space. Free self parking is available onsite.
Make yourself at home in one of the 169 air-conditioned rooms featuring LED televisions. Complimentary wired and wireless Internet access keeps you connected, and satellite programming provides entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include phones, as well as laptop-compatible safes and desks.
During my recent stay at Fairfield Inn & Suites by Marriott Edison-South Plainfield on February 17th, I encountered a situation that significantly compromised my comfort and trust in the Marriott brand, known for its cleanliness and customer service standards. Finding a bug in my bed the following morning was not just a major inconvenience; it was a distressing experience that highlighted a serious lapse in hygiene standards, which I had never expected from a Marriott establishment. Despite promptly reporting the issue and the staff's quick action to change my room, the emotional distress and the inconvenience of relocating, which consequently made me late for an appointment, seemed to be lightly regarded by the management. The offer of a mere $20 credit towards my stay was, to say the least, disappointing and felt dismissive of the gravity of the situation. Such a response does not align with the level of guest satisfaction and service excellence I have come to associate with Marriott. I had hoped for a resolution that would genuinely acknowledge and compensate for the discomfort caused, such as comping the affected night's stay. This would have demonstrated a true commitment to guest satisfaction and potentially restored my faith in Marriott as my choice for future lodging. The manner in which this incident was handled raises concerns not only for my own experience but for future guests as well. I urge the management to revisit their approach to such matters and to adhere more closely to the high standards Marriott is known for. The importance of immediate and appropriate action to address and prevent such incidents cannot be overstated. I share this review in the hope that it will prompt a reconsideration of my case and lead to measures that ensure a cleaner, more guest-focused experience moving forward. Marriott has always been a preferred choice for many because of its reputation, and it's crucial that such standards are upheld consistently across all properties. Sincerely, [A Guest Who Expected More]
On the morning of March 2nd, I Went to checkout @ approx. 4:00am. There was a sign up at the counter that said they were helping a guest so I went out to put my stuff in the car and then came back inside. After a short wait, I saw a young man in a hoodie leading a young African-American girl around. The young man asked me if I was checking in (at 4 AM in the morning??) I told him no, I needed to check out. As he came into the office behind the counter I heard him complaining about his schedule and how he tried to explain to his manager that he’s so busy he’s not able to take a lunch. He then began to tell me (the Customer) that if he went to lunch, I would be unable to check out and get a receipt. He continued by saying, I’m actually on my lunch right now.” At that point I told the young man, if you’re on lunch then don’t print me a receipt that’s OK I’ll just leave and call back later to get a receipt emailed to me. I asked for his name several times, which he declined to give me. He was not wearing any kind of name tag that I could see. As I was walking out the door I heard him refer to me as an “IGNORANT DUCK! (TripAdvisor app will not let me type what was actually said) When I turned around and went back inside to let him know I heard him, he replied something to the effect of, “well you’re being an ignorant Duck right now.” (again TripAdvisor will not allow me the customer to write what was actually said to me) He then offered to print me a receipt if I provided him my room number & name. I told him, after you complain about being on lunch, calling me an ignorant “DUCK” and declined to give me your name….now you want MY NAME name so you can give me a receipt?? He then told me his name was MARK He then went on to tell me how he was responsible for training this young lady. I commended him (sarcastically of course) on his stellar training skills and how he was teaching her great customer service by complaining to customers and calling customers IGNORANT DUCKS!? He again offered to print my receipt but I told him since he was on lunch and not getting paid I did not want him to do that and I left -Do I recommend this hotel? NO -Will I ever stay at any Extended Stay America Location ever again? NO
I wanted to give them an excellent review but I can't. We were on the third floor next to and across from a room full of rowdy teenagers. They were in and out of their room constantly while playing loud music. This went on for an hour before we called downstairs. After having to call several more times, someone finally came up and they turned the music down. That didn't stop them from running the hall and slamming doors well after 12am. After calling and requesting a room change, we were told that we couldn't because they were sold out. I understand they were sold out but after calling front desk 4-5 times another step should've been taken. Come to find out, they had gotten several calls about them and didn't take proper actions. Ruined our whole night not being able to sleep. Other than that, the rooms were nice and clean, staff were great and the location was excellent.