รีวิว อีเดน ล็อก

คำตอบจากที่พัก: สวัสดี :) ขอบคุณมากที่สละเวลาเขียนรีวิวให้เรา ฉันเสียใจมากที่ทราบเรื่องความไม่สะดวกที่คุณประสบระหว่างการเข้าพัก โดยเฉพาะอย่างยิ่งเรื่องเสียงรบกวนในห้องพัก เจ้าของบ้านของเราพร้อมให้บริการที่แผนกต้อนรับตลอด 24 ชั่วโมงทุกวัน และพร้อมให้ความช่วยเหลือแขกเกี่ยวกับคำขอใดๆ รวมถึงความเป็นไปได้ในการเปลี่ยนห้อง ขึ้นอยู่กับห้องว่าง เป้าหมายหลักของเราคือการทำให้แน่ใจว่าแขกทุกคนรู้สึกสบายใจและพึงพอใจตลอดเวลาที่อยู่ที่อีเดน เกี่ยวกับวันเกิดของภรรยาของคุณ ฉันขอโทษอย่างจริงใจและผิดหวังมากที่ได้อ่านเรื่องราวที่เกิดขึ้น เราภูมิใจในบริการลูกค้าของเราอย่างแท้จริง เราพร้อมเสมอที่จะต้อนรับแขกที่มาร่วมฉลองโอกาสพิเศษ และต้องการให้บริการเหนือระดับเสมอ ฉันเสียใจที่เราทำพลาดในโอกาสนี้และคุณไม่ได้พบเจอกับสิ่งนั้น ฉันขอขอบคุณอีกครั้งที่แจ้งให้เราทราบถึงเรื่องนี้ โปรดแจ้งให้เราทราบหากคุณกลับมาที่เอดินบะระอีกครั้ง เราหวังว่าจะมีโอกาสได้สร้างความศรัทธาในตัวเราอีกครั้ง หวังว่าคุณจะมีวันที่ดี ซาราและทีมงานอีเดน

คำตอบจากที่พัก: Hi Msrojak, Thank you so much for sharing your lovely review. It's great that you enjoyed our central and beautiful location. I'm very happy to read that you found your studio spacious and with everything you needed during your stay, that's what we aim for. We would love to welcome you back, and hopefully for a few more nights next time!Take care, Laura and the Eden Locke team xx

คำตอบจากที่พัก: Hello, Thank you for your review. I’m glad to see that you liked your studio and found it well located, quiet, comfortable, and modern. It’s amazing that the team was good for you. We provide you with some coffees and teas that are meant to get you started, but we are very generous at the front desk, come and ask for more and we’ll be happy to give you 😉.Hopefully, we get to welcome you back soon!Cheers, Laura and the Eden Locke team.

คำตอบจากที่พัก: Hi Yewaya, Thank you for your review. I'm very glad to see that you enjoyed our central location, walking distance to Edinburgh's main places :). I hope we get to welcome you back if you are ever in town. Have a lovely day, Laura and the Eden Locke team.

คำตอบจากที่พัก: Hello there! Thank you so much for taking the time to share with us your thoughts about your recent stay at Eden, we really appreciate it :) It's great that you were happy with your fully-equipped apartment and with the various amenities in the room - we really do try to make Eden a sort of a new home away from home for all of our guests :) As we're a serviced apart-hotel, rather than a standard hotel, we don't offer daily cleaning services - this is for sustainability reasons and also because we just like to give our guests all the privacy and independence that they need while they're here with us. We do, however, offer weekly cleaning for guests staying longer than a week and we're always more than happy to give your room a quick refresh (i.e. replacing towels, refilling your toiletries and tea and coffee if needed). As for they gym, it's unfortunate that there was a bit of a misunderstanding! While we don't have a gym, we do have a great partnership with an amazing local yoga studio (just a short walk from the hotel) and every guest gets one free class per stay!! :) Make sure to speak to one of our House Hosts next time and they'll be happy to book you in! We do hope to see you again soon :) Take care, Luna and the Eden Team.

คำตอบจากที่พัก: Hello! Thank you so much for taking the time to share with us your thoughts about your recent stay at Eden :) You're right, we are so lucky to be in such a central location, just a short walk to the very best that Edinburgh has to offer! It makes me so happy to read that you enjoyed your apartment and that it had everything to make you feel right at home :) As for air-conditioning, don't forget to check out our premium rooms (Eden Studios, Mezzanine Studios and One Bedroom Sofa Apartments) when making your next booking as these are all fitted with air-conditioning :) Make sure to come and visit us again soon :) Take care, Sara and the Eden Team.

คำตอบจากที่พัก: Hi :) Thank you so much for leaving us your feedback. I'm very happy to see that you had such a great stay. We also love 'Who Gives a Crap - toilet paper company, they donate 50% of their profits to help build toilets and improve sanitation in the developing world. They're just amazing. Please, don't leave it too long to come and visit us again. Edinburgh is even better during Christmas time. Have a lovely week, Sara & The Eden Team xX

คำตอบจากที่พัก: Hi there!! Thank you for taking the time to tell us about your stay at Eden, we really appreciate it :) It's great to see that you had such a nice time with us and that you enjoyed the many amenities in your room!! Make sure to come and visit us whenever you're back in Edinburgh, it would be lovely to welcome you back!! Have a great day, Luna and the Eden Team

คำตอบจากที่พัก: Hi Zhaoyee,I'm so glad you had an extremely good stay with us! It's amazing that you like your apartment and our common areas, they are beautifully design and we aim to provide everything you might need. We would love to have you back next time you are in town, I hope is soon! :)Take care,Laura and the Eden Locke team.

คำตอบจากที่พัก: Hi Nassrin! Thanks for taking the time to rate your stay at Eden :) It's great that you had such a fantastic experience with us! Make sure to come and visit us again if you're ever back in Edinburgh! All the best, Sara and the Eden Team.

คำตอบจากที่พัก: Hello,Thanks for taking the time to leave us a review. I'm so glad you had a great stay with us. It's amazing that you enjoyed our central location, walking distance to great bars, restaurants and sight seeings. I hope we get to welcome you again next time you visit Edinburgh.Have a good one,Laura and the Eden team