Before you arrive, make sure you sort your parking at QPark at Omni nearby if you are driving. You have to book it in advance online and use the discount code. The procedure changed in April (apparently) between the time of us booking and the date of arrival, nobody told us, and QPark point blank refused to honour the discount code when we drove out, whilst the hotel receptionist just shrugged his shoulders when we told him at check out. That cost me 14 pounds extra, which was just annoying - and not really how you treat a Platinum member and at 24 pounds a day full price per day or part of day, the parking is not cheap. We had a bigger room with a sofa bed (318), which was fine and the bathroom was big. But again when the shower gel dispenser ran out we asked for it to be replaced in the morning at the check in desk, but returned that evening and it was still empty. The towels were changed every day, the double bed was small, but the room was clean and quiet. Breakfast was often crowded, a basic buffet, but the bar staff were friendly the lobby is a haven of peace in which to sip a cider. There is no fitness room or gym, and the property is expensive in peak season for an Holiday Inn Express. At the end of the stay, I did not feel I had received value for money especially when hit by QPark's larceny. But the internet worked fine and the location is very convenient...
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