โรงแรมและรีสอร์ทตงอี้ ตุนหวง

服務非常到位，有專門的管家，很對得起這個價格，這個酒店住的是文化，很有意境，非常滿意。服務人員服務熱情，看到客人都會主動打招呼🙋🏻♀️。酒店內的設施很棒，有無限雪山礦泉水，晚上還贈送糖水，很貼心。離店後前台還贈送壁畫拼圖，很開心😁作為攜程金鑽，感覺通過攜程預訂會很被重視，攜程加油。

We were not impressed, especially for the price. We've stayed at hotels that are similarly priced and expected much better. To be fair, the hotel itself is beautiful. The architecture, the room interiors, and the breakfast and drinks to get were all very nice. However, the problems started at arrival. We were told the afternoon tea was cancelled and the restaurant was fully booked because of an event. No one told us this in advance, which was very disappointing. The check-in was disorganized. The receptionist (who was also the manager) turned away to help someone else while I was still talking to her. She didn't give us our room keys, saying the bell boy would open the door. But when we got to the room, the bell boy had to walk all the way back to get the keys. The bell boys were actually very friendly and helpful—the only good part. To make things stranger, the female manager called me a few hours after we checked out. She asked how the event affected our stay. I was busy and rushing around, and the call worried me—I thought I had left something behind. Asking for our opinion after we left was too late. They should have asked us during our stay, or better yet, informed us before we even arrived. So, while the place is beautiful, the poor communication and service ruined the experience. We wouldn't stay here again for the price.