โรงแรมใน ดันดี Best Western

Booked this hotel through “my hotel breaks.com” on a B&B basis. When we arrived the reception staff were very helpful at check-in and we had free parking for 24 hours. Room was big bright with en-suite and plenty of storage. There are enough portals for mobile phones and lights for reading. The bed was very comfortable and we both had a good nights sleep. We were able to have a coffee with biscuits first thing before going down stairs for breakfast. The breakfast room is light and airy and the breakfast food was lovely, staff were so helpful and attentive in the breakfast room and we both had plenty to eat before setting off for a day in Dundee and Broughty ferry. Thank you Queens Hotel we will be back 😀

On checking in, we were listed as room only when it was B&B with an email to confirm this. We were allocated room 123 but found it already occupied when we got there, fortunately there was nobody in the room at the time. Reception were apologetic and gave us room 134, a further 2 flights of stairs for my arthritic knees to contend with. When I attempted to iron a shirt, the ironing board completely fell apart and I had to place the board across a chair - I reported it and a replacement was in the room after dinner. We then discovered the TV didn't work 'no signal' came on the screen. I informed Reception the next morning and was assured it would be fixed. Returning to our room after 4pm the TV still was not working and we phoned Reception who sent somebody up after about 20 mins. He was no more successful than us but reassured us that we could watch You Tube if we liked. He gave a ludicrous explanation that the aerial couldn't cope with the demands of all guests TVs and mobile phones. The next morning having washed my hair, I switched on the hair dryer which worked for about 5 seconds then stopped but made some alarming noises so I switched it off to avoid any potentially fatal mishap. On checking out, a half hearted apology was the best the Receptionist could offer. A letter of complaint to the Manager has gone unanswered after 10 days but I'm sure the adverse nature of this review will provoke a response.