เข้าพักที่ฮอลิเดย์อินน์ ดูบิวก์/กาเลนา - เครือโรงแรมไอเอชจี แล้วคุณจะได้พักผ่อนในใจกลางเมือง Dubuque รับสิทธิ์พิเศษในการสัมผัสกับ ไฟฟ์ แฟลกส์ เซ็นเตอร์ และเดินออกไปเพียง 10 นาทีก็จะถึง National Mississippi River Museum and Aquarium โรงแรมแห่งนี้ อยู่ห่างออกไปเป็นระยะ 0.5 ไมล์ (0.8 กม.) จาก Diamond Jo Casino และ 0.6 ไมล์ (0.9 km) จาก Grand River Center
สิ่งอำนวยความสะดวกมากมาย เช่น สระว่ายน้ำในร่ม และฟิตเนส ที่คุณไม่ควรพลาดโอกาสใช้บริการ สิ่งอำนวยความสะดวกอื่นๆ ที่มีให้บริการที่โรงแรมแห่งนี้ ได้แก่ บริการ Wi-Fi ฟรี, บริการคอนเซียร์จ และร้านขายของที่ระลึก/แผงขายหนังสือพิมพ์ สะดวกสบาย รวดเร็ว กับบริการรถรับฟรี สำหรับผู้เข้าพักที่สนใจเยี่ยมชมแหล่งท่องเที่ยวในพื้นที่
รับประทานอาหารได้ที่ห้องอาหาร River Rock Kitchen & Tap ของฮอลิเดย์อินน์ ดูบิวก์/กาเลนา - เครือโรงแรมไอเอชจี หรือแวะซื้อของทานเล่นที่สแน็คบาร์/เดลี่ ดับกระหายคลายร้อนด้วยเครื่องดื่มแก้วโปรดที่บาร์/เลานจ์ มีบริการอาหารเช้าแบบอังกฤษเต็มรูปแบบ (คิดค่าบริการ)
มีบริการอำนวยความสะดวก เช่น ศูนย์ธุรกิจ 24 ชั่วโมง บริการเช็กอินด่วน และบริการเช็กเอาต์ด่วน หากคุณต้องการจัดงานในDubuque โรงแรมนี้มีพื้นในการจัดงานขนาด 883 ตารางเมตร ซึ่งประกอบด้วยพื้นที่จัดการประชุม และ8 ห้องประชุม มีบริการรถรับส่งสนามบินฟรี (24 ชั่วโมง)
ห้องพัก 193 ห้อง ประกอบด้วยตู้เย็นและไมโครเวฟ เพื่อให้คุณรู้สึกเหมือนอยู่บ้าน ภายในห้องพักมีบริการบริการ Wi-Fi ฟรี เพื่อการเชื่อมต่อออนไลน์ที่ไม่หยุดนิ่ง และทีวีจอแบนต่อสัญญาณเคเบิล เพื่อความบันเทิง ห้องน้ำส่วนตัวมีฝักบัวในอ่างอาบน้ำ พร้อมของใช้ในห้องน้ำฟรี และไดร์เป่าผม สิ่งอำนวยความสะดวกภายในห้อง ได้แก่ ตู้นิรภัย โต๊ะทำงาน และโทรศัพท์ พร้อมโทรภายในประเทศฟรี
JJOELC2532024.03.17
This was a positive experience. The hotel is undergoing renovation but does seem fully functional. Our room seemed a little quirky in that it was arranged fairly different from most hotel suites. Still it worked very well for us. It was very comfortable. The hotel does not include breakfast but it does have a good restaurant. You can choose between a very good buffet or order off the menu. I was a little hesitant when we first drove up to the hotel. Like many cities, the downtown does feel in decline, but we felt very safe in the hotel and same for our car in the lot. I would stay there again.
Came up for the weekend with my wife. To get the positive out of the way, the outside was very nice with a nice overlook of Galena. Now for the bad. We stayed in the smaller rooms of the main building. First look over there was grime on the walls and bathroom door. As if they had never been cleaned. The bed felt as if all the middle springs were toast. When you laid down you pulled to the center as if there was a crater in the center of the bed. Next there quite a few bugs that I had to take care of including spiders, mosquitos, and moths. I did let the front desk know about the grime when we went to grab breakfast from the office (mediocre by the way, I just grabbed coffee) and they did clean the walls, but the bathroom door was still disgusting. Now the big issue came the next night, note the bugs. I noticed something crawling by the bed and killed it. Upon inspection it was a Roach and that I'm not cool with in the least bit. When there is one, there is more, so we packed carefully after inspecting all of our belongings as to not bring one home, we hauled out of there. On the way out I gave the office emergency phone number a call as they are gone by 9 pm. I spoke to the least concerned woman when I told her about the roach. She wanted me to believe that it was not a roach and that it was some other bug she could not name. As if it was somehow possible she was in the room and had seen what I had seen. I informed her that I would be requesting a refund and she said she would talk to me about it the following morning. I informed her the body was in some tissue on the side table if she needed to see it herself. I figured this would be more urgent, but never received a call the next morning. Instead I called them to no answer. I then receive a text that she was not in the office that day and would call me the NEXT day even though she said she would talk to me that morning. I eventually did get a call after 2 pm way past the window she said she'd call me, so that was missed as I was no longer expecting a call. I called back to a no answer and then immediately received an unprofessional in my opinion text letting me know she couldn't talk. I informed her instead of playing a phone tag game. I will instead go through the third party booking agent, as playing phone tag to this degree is ludicrous and the lack of concern is more so. They did after I told them I'm moving on leave me another message declaring that the bug was a stink bug and nothing to worry about. I will post my pictures, so anybody that has the slightest clue as to what a stink bug looks like (Or a simple google search), would know this isnt the case. In summary poor customer service skills, dirty rooms, mediocre breakfast, and above all roaches!
My wife and I are over from Scotland visiting our daughter and we all stayed here while visiting Galena. The hotel is in a convenient location for shops and restaurants and for travelling to Galena. It is well maintained and quiet with a nice pool, hot tub and fitness room. Special mention must be made of Tanisha who was always helpful and set up and serviced our King Suite in a very customer focused manner and, importantly, always with a smile on her face. She is definitely an asset to both the hotel and Hilton.
We travel a lot and stay at many places. We wanted a sample of a bed and breakfast and a more traditional stay while going to our Godchild's wedding. It is an older Victorian house with about 15 rooms, which does give breakfast. Here are a few items that need to be attended to to bring this facility up to par. The wallpaper in our room and the hallways were starting to peel away and instead of gluing, they put matching tape to hold it together, there were stains on the rugs in our room and holes in the carpet in the halls. On each floor, the fixtures, old as they be, did'nt have matching bulbs, or many bulbs were missing. So the lighting was off. The shower caulk in our bathtub was moldy. The left handle on the sink was loose and came off. The ceiling above our bed was patched and not repainted so there were two different colors. The chairs were antique, for the ambiance, but they could not be sat on. The owner needs to put more money into restoring this location. Also, communication with the bed and breakfast was different. Every time I would call, the owner would just text me. I had to get all the info, and codes to get into the place by text. It would have been nice to get this info ahead of time and maybe have a copy in the room as well as how to use the TV, because it was apple tv. Also, there is no AC in this old house, which we understood, but there were portable AC units in halls and rooms, we were hoping that the electric panels could take all of these plug ins, along with microwave and refrigerators in the rooms. No one is ever at the front desk, you can only text him to talk. Not personable, I understand because of covid, but we felt that we were let alone in the house with no one at the desk. He just told us that we can text if we need anything. I had to text and ask for my receipt after I got home. I probably would not stay here again. Needs work and better communication.