Dear Hotel Management,
I would like to formally raise a concern regarding the behavior of your receptionist, Raj.
I requested a 1:30 PM late check-out considering that I only arrived at the hotel at 12:30 AM. Instead of politely explaining the hotel policy or handling my request professionally, the receptionist responded in a manner that I found disrespectful and lacking in proper customer service.
He simply told me to leave the hotel by 1:00 PM without showing courtesy, understanding, or any effort to assist. I believe this type of attitude toward guests can negatively affect the reputation and image of your hotel.
I respectfully request that management review this matter and provide the necessary action or training to ensure that all employees maintain proper professionalism and respect when dealing with guests.
Thank you for your attention, and I hope this concern will be addressed seriously.
แปล
RX10
ห้องดีลักซ์
เข้าพักเมื่อ มี.ค. 2026
เดินทางกับเพื่อน
2 รีวิว
4.0/10
โพสต์เมื่อ 5 เม.ย. 2026
The wifi is like 3G from year when the internet is started so slow, not even loading, we call for help, jesus!! Even the electrician doesn't know what to do.He was teaching us how to do it, we told him the problem is not our laptop, or mobile its your internet connection. He just left like nothing. Same issue
Nice housekeeping, but he washed all our cups from the sink in the washroom(thats not cool).
I have book for 2 person, i know its only for 2 person who can sleep there. But when im having an extra guess, it does mean she will sleep there! Common sense. Suddenly i received i call from the reception receptionist guy ( pakistani / egyptian ) threatening me that he will charge 100aed per 1 hour per guess!! WHO DOES THAT GRAND CENTRAL HOTEL!!!
I feel so embarrassed!! What i did i book extra room for 600 aed!!!! They know it. My first and last on this hotel
NOT RECOMMENDED
แปล
ผู้เข้าพัก
ห้องดีลักซ์
เข้าพักเมื่อ ก.ค. 2026
คู่รัก
1 รีวิว
7.0/10
โพสต์เมื่อ 25 ส.ค. 2026
The overall experience was not bad but the only thing that I disappointed me was the lateness caused while waiting for them to come with the iron I ask to borrow which took almost an hour.
Everything else was fine
แปล
ผู้เข้าพัก
ห้องดีลักซ์
เข้าพักเมื่อ พ.ค. 2026
เดินทางกับเพื่อน
2 รีวิว
7.5/10
โพสต์เมื่อ 4 ก.ค. 2026
At the mid of the night there was a loud sound we can not sleep until 2 o’clock when we approached to the reception they could do anything. Also when it was 11:30in the morning they call us and ask when we are leaving.