I’m not happy no buffet breakfast on 5/31, 6/1 and 6/2 without advance notifications to guest, not as stated during check-in. Hotel is not honest to the guests. Not satisfied at all. Hotel provided only a small breakfast on those 3 mornings.
แปล
คำตอบจากที่พัก: Dear Guest,Thank you for taking the time to share your recent stay experience with us. We sincerely apologize for the disappointment and inconvenience caused by the unexpected change in our breakfast service. This was due to a sudden drop in occupancy during the Dragon Boat Festival holiday, which did not meet the minimum number required for the operation of our buffet breakfast. We informed you of the change in your dining arrangement one day in advance, but failed to proactively suggest that you could choose to waive the breakfast charge. We are deeply sorry for this oversight.During your multi-day stay, we upgraded your room twice to express our gratitude for your satisfactory stay experience. Your satisfaction is our top priority. We are also well aware that the breakfast situation affected your experience, and we are truly sorry for not meeting your expectations. Our team is working hard to improve our communication channels to ensure that any service adjustments can be conveyed to our guests at an earlier stage.As an expression of our apology, we are willing to offer you a free room upgrade and a special breakfast arrangement during your next visit. We sincerely hope you will give us another chance to provide you with the quality service you deserve.Once again, we apologize for the inconvenience caused and thank you for your understanding.Best regards,
AlexV123
ห้องขนาดเตียงควีนไซส์พิเศษ
เข้าพักเมื่อ ธ.ค. 2023
คู่รัก
10 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 1 ก.พ. 2024
Great hotel in Shijie. Reception is very friendly, laundry is readily available, and the location is close to many shops and restaurants in the area
แปล
คำตอบจากที่พัก: Dear guest,thank you for your recognition. We will continue to work hard and look forward to your visit again. We wish you happiness.
ผู้เข้าพัก
ห้องขนาดเตียงควีนไซส์พิเศษ
เข้าพักเมื่อ ก.พ. 2024
ทำงาน
111 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 18 มี.ค. 2024
overall good hotel in that area, comfortable and clean room
แปล
คำตอบจากที่พัก: Dear guest,thank you for your recognition. We will continue to work hard and look forward to your visit again. We wish you happiness.
James.KY
Discount Twin Room
เข้าพักเมื่อ ธ.ค. 2023
เดินทางคนเดียว
22 รีวิว
10/10
เลิศมาก
โพสต์เมื่อ 4 ก.พ. 2024
Convenient location and great service
แปล
คำตอบจากที่พัก: Dear guest,thank you for your recognition. We will continue to work hard and look forward to your visit again. We wish you happiness.
アニキ
ห้องขนาดเตียงควีนไซส์พิเศษ
เข้าพักเมื่อ ก.พ. 2024
ทำงาน
10 รีวิว
7.0/10
โพสต์เมื่อ 18 มี.ค. 2024
good!
แปล
คำตอบจากที่พัก: Dear guest,thank you for your recognition. We will continue to work hard and look forward to your visit again. We wish you happiness.