We spent four nights at the residences over new years in a one-bedroom apartment with water view. Overall, our stay was mixed, there are some great things about the hotel and some items which were quite poor. So good stuff first, location is great, quiet end of Melbourne, with tram stop in the free tram zone outside the door. Easy access to a supermarket (5 or so mins walk) and several restaurants close by (hotel has no restaurant). The residences are in several residential buildings (not in the main building), and the view is outstanding especially on New Year's Eve. Balcony was excellent. But... there are some negatives which can be easily remedied. We arrived at the hotel and were told the room was not ready, would be 30 mins, not an issue as we wanted to get a late lunch, returned 90 mins later and still not ready, ”we are short staffed and fully booked so there is a delay” so again left and retuned 30 mins later, and checked in which was cumbersome. As a guest this is not my problem, don't sell the room if you can't service (also heard this excuse given to another guest when checking out four days later) My Accor Diamond status was not recognized. Apartment furniture was cheap, stained and in some cases broken. Blind in the lounge was filthy and broken. Wooden floors in the apartment were scratched with black marks and dirty. Missing detergent and tea towel to wash up and only one bin bag (??) Blind in bedroom let in a lot of light. Breakfast included which is served at a local cafe, so bad that we bought breakfast from the supermarket after the first morning. With a few fixes and some attention to detail in cleaning, this could have been a great stay!
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