Had an early morning flight out of DSM so I booked their Park Stay Go 8 day program. It turned out to be a very good decision. First off, check in upon arrival was a breeze. Aside from the usual process, I was asked to fill out an information card about my car, which I was going to leave in their lot for 5 nights. The room was clean and spacious. Amenities were modern. A very interesting fact is that the bed was a Murphy bed! I found out because I noticed the intriguing design of the bed and decided to explore. I had always wanted to try one, so this was awesome! I also liked the unique central zone under the “Holidome”, which houses a pool, lounge chairs, etc. The next morning, the hotel shuttle bus brought me to the airport, which was only around 5 minutes away. Upon return, I called the hotel and the shuttle came to pick me up within 10 minutes and I was dropped off right beside my car.
I stayed here for one night. The room, gym, breakfast area were all clean. The staff were all very professional. The young adults from the truck driving school were no issue at all, glad to see young people that want to get a career and do something honest with their lives.
Offers daily room service-as much or as little as needed. Excellent sleep on comfortable mattress. Plenty of offerings for breakfast. Close to greenbelt trails for daily walk. Plenty of eateries within walking distance.staff pleasant and eager to please. Ice and soda machines on each floor. Plenty of tables and chairs outside of room.
This review is about a month and a half late but better late than never. My partner and I were in town for a family emergency. Upon arrival we were greeted and checked in by Charlie, whom we later learned was just in Des Moines to help out. Charlie was phenomenal for the entirety of our 4 day stay. He was very welcoming and professional - when the rest of my family came over before we went to the little restaurant/bar downstairs Charlie took the time to give us a little tour and history of the building. Not only is the building history very intrigueing but Charlie did a great job of making us feel right at home. We also learned a little about the hotel company and are looking forward to booking a stay at another venue soon. Highly recommend the hotel- very cute, and cozy. The barista in the morning helped us with coffee and was very nice. The service at the Restaurant/bar was a little slow but we also came in toward the end of the night so I'd assume everyone was just tired and ready to get out of there. Overall 100% - I am originally from Iowa and will be staying at the Surety Hotel for all future return trips.
TTravelMommyWe came up to watch a football game at Drake with little kids and had a great stay! The ice cream shop around the corner is NOT to miss! Huge breakfast in the morning. Highly recommend.
RRunspingirlChose this hotel due to convenient location to State Capitol and activities. Read reviews that said it was quiet but that depends on the room you get. We were in a 'special' corner (larger, tall windows and great view of capitol) on the Northeast corner off of Grand Avenue. Unfortunately, the traffic was LOUD for a Sunday night with people drag racing up and down Grand Avenue. AND, there is a restaurant/bar next door (COA) that was playing very loud music/bass. At 11:30pm it was still going and we called the front desk. Apparently they keep the music going until 2am and sometimes later, even though the noise ordinance is much earlier. The front desk staff seemed frustrated by this as well so we weren't the first to complain and they've asked them to stop the music and they refuse. Luckily, the awesome guy working the front desk was able to move us to a smaller but MUCH quieter southwest room that was higher up and the difference was shocking. So if you want to sleep, do not choose a room on the road/east side near the COA bar. Also, underground parking is $30/day, but there is a parking garage across the street that was only $10/day and still convenient. The onsite breakfast was ok, but at $14/person, we only ate there once. This all aside, the staff was AMAZING and accommodated our request for an late checkout, very friendly and the rooms were clean and comfortable. The onsite restaurant/bar The Republic had great drinks, a nice relaxing atmosphere and very good food. The hotel was walkable to many spots we wanted to visit and the river front was fun to explore. We walked to the Iowa Taproom, RoCa, State Capitol ad there is great coffee just around the corner. Being from Des Moines, it was nice to get to know a different part of the city.
Plus side.. they let us check in early, the pillows were nice. However, there were no cookies when we checked in because they had no dough which made me angry because I love my cookies. After my friend took a shower the shower handle broke off. I called front desk around 2:15 and was told maintenance would be there in 25 minutes.( I explained that I needed to shower and be somewhere by 5. ) I called around 3:15 and was told that maintenance was there and was on 4th floor with a construction issue. I again stressed that I had to take a shower and the guy at the front desk did go get the 1 maintenance man I guess they have and brought him down to fix the shower. The maintenance man said there was no reason to switch rooms and I told him as well I needed to shower to be somewhere by 5. He told me as I was walking out of the room if I would move he could hurry and go get the tools he needed. But besides that he was nice enough. Finally @4:10 I went to the front desk and told them I needed a room to take a shower and he was nice enough to let me shower in another room. He said the girl on the shift before him should have immediately offered me a new room. Well that didn't happen. Also, they do not tell you when you check in the pool is out of commission again because of the 4th floor construction and I again was told the 1st shift girl should have told us we had access to the adjacent property. I was just told there was no pool. Also I am not sure why I had no internet password. I am a hilton member and I would not recommend this place. Pretty bad experience.