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The staff are very nice and check in was easy. The food at Drift was good. The room was just ok, definitely not anything special, view of a roof and parking lot. Pool was small and filled to the brim with children, it turned a murky color by midday. There is barely any pool service, we never were offered a drink. Leak in our bathroom. Overall it was just ok, we won’t be back.

Our stay at Opal had some positives, but the check-in experience and overall communication were disappointing and set the tone for the visit. At arrival, there was confusion around our reservation and very little proactive communication from the staff. We weren’t clearly informed about what was happening, what the delay was, or what to expect next. Instead of feeling welcomed, we felt like we had to keep asking questions just to understand basic details. Throughout the stay, this lack of communication continued in smaller ways—information wasn’t clearly shared, and we often had to follow up ourselves rather than staff anticipating needs or keeping us informed. To their credit, the hotel did offer some compensation (drink vouchers and breakfast), which was appreciated. However, those gestures didn’t fully make up for the initial experience and ongoing communication gaps. For a property at this level, I would expect a much more organized and proactive approach—especially at check-in, which is the first impression. With better communication and clearer coordination, this could easily be a much stronger guest experience.

I was very pleased with the whole resort. The rooms were clean and nicely appointed. The staff was helpful, especially the person on the phone whenever I would call down for assistance. I did prefer the room in the newer tower to the room in the original building. It was quieter and roomier and nicely appointed. I would definitely recommend the Opal Resort and would like to stay there again.

My sec time vacation for my bday in Opal resort . Booked last min.however ,the Hotel restaurant " Drift " bartender not nice .We had dinner at bar not even once bartender greeting . No service . no water for us.very mean . ruined my bday . $5300 flight with 3 nites hotel are not worth it this time. Won't go back again

Our room was beautiful! Great views! Staff greeted us as we pulled in and inside the hotel as well. Efficient with no wait and we’re lucky to get an early checkin. Staff in every area including by the pool were exceptionally attentive. Can’t wait to go back!

My recent stay at this hotel was unfortunately disappointing from the start. Checking in turned out to be more of a hassle than expected, with delays and some confusion that made the process unnecessarily frustrating after a long day of travel. Once I finally got to my room, things didn’t improve much. The room itself was quite small, leaving very little space to move around comfortably or store luggage. It felt cramped and not at all what I had anticipated based on the listing. To make matters worse, the noise level was a constant issue. Guests in the room above were very loud, and the lack of soundproofing made it seem like every step and movement echoed directly into my room. It made it difficult to relax and nearly impossible to get a good night’s sleep. Overall, the experience fell short of expectations due to the rocky check-in, limited space, and ongoing noise disturbances. I hope the hotel addresses these issues to improve future guest experiences.

I didn’t love how our balcony view over-looked a weird slab of concrete and it almost looked unfinished. But besides that the room was very nice, the cleanliness was on point, majority of staff was kind and helpful.

It was clean, well appointed, cafe was lacking a little since our last visit but great location and very nice hotel

The valet staff is awesome The front desk staff was terrific and the restaurant staff was awesome. Also the food was really good. But I don't think we will come back here for a while because the housekeeping staff makes the Red Roof inn staff look outstanding. They didn't do a turndown service which for a hotel of this caliber we have never encountered. They didn't take our dirty dishes and they failed to replenish the toiletries even though we left them with the bottle caps off. Super unusual. Also they were super loud outside of our door in the morning. But as I mentioned before the other areas were really nice.