Rayz Umm Hotel Malang

This hotel failed to meet our expectations for a 4-star property. While the staff were friendly, communication in English was a challenge, which made our stay more difficult. Cleanliness was a major issue—the plates, our room, and even the toilets were not properly cleaned. The food, although reasonably priced, didn’t meet our expectations in terms of quality and taste. Additionally, the hotel’s overall design felt poorly planned, and it lacked the standards we experienced in other 4-star hotels during our trip. Unfortunately, we cannot recommend this hotel to the fullest

Very well maintaned hotel, clean, and services of employe superb. The only minus is not many variance on food, although still tasty