The restaurant service had in the one hand, very nice waiters and waitresses but also had an incredibly unprofessional and disrespectful waiter (Damian). His approach to being a busy waiter is that the clients have ”to accept that breakfast will take about 30 minutes to be served” ” to be quiet to allow him to explain his perspective about how to request the breakfast to get a better price or else, assume to be charged more” not to mention that he told us there was no orange juice while other waiters were serving it to other tables all those 2 hours we were there. At the end, we waited 2 entire hours from the moment we arrived to complete our breakfast and an incredibly bad taste for our first vacation day. We spoke with the restaurant manager and while we got apologies and a very nice treatment by all the other staff members the following days, the last day of my stay (business portion of my trip) and to my dismay , when a very important professor with whom I was sharing breakfast asked this same waiter if they could please serve her breakfast as they were taking long and as we were going to be late, his response literally was ””well I'm sorry but you will have to wait as much as needed to get your food”!!!!!!! As I am spending so much time writing this negative review, I hope you can appreciate that if I do it is because it is very upsetting to spend money or the money of companies or institutions that pay this hotel to host their guests to be treated and talked in such an unprofessional way while it is also sad that the hard work of all the other staff members is tainted by one really unprofessional waiter.
Located in Cuernavaca, Hotel Borda Cuernavaca is a 4-minute walk from Museum of the City of Cuernavaca and 5 minutes by foot from Robert Brady Museum. This hotel is 0.5 mi (0.9 km) from Cuernavaca Cathedral and 0.7 mi (1.1 km) from Borda Gardens.
Enjoy recreation amenities such as an outdoor pool or take in the view from a terrace. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at BORDA CUERNAVACA, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Cooked-to-order breakfasts are available daily from 8:00 AM to noon for a fee.
Featured amenities include a business center, a 24-hour front desk, and luggage storage. Self parking (subject to charges) is available onsite.
Make yourself at home in one of the 40 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and blackout drapes/curtains.
2023.06.11
Muy buena experiencia, desde el momento en que nos recibieron el personal para el check in bastante bien muy atentos mi habitación tardo un poco pero nos permitieron estar en el área de restaurante y alberca mientras nos daban nuestra habitación muy buen servicio por cierto. En restaurante nos pedimos unos snacks mientras era el tiempo de espera deliciosos por cierto. Las habitaciones muy bien, limpias y confortables, cerca del centro todo excelente. Definitivamente volvemos.
With a stay at Mesón de las Delicias in Cuernavaca, you'll be within a 5-minute walk of Robert Brady Museum and MMAPO Morelense Folk Art Museum. This hotel is 16.7 mi (26.8 km) from Tepozteco Pyramid and 0.3 mi (0.4 km) from Cuernavaca Cathedral.
Enjoy recreation amenities such as an outdoor pool or take in the view from a garden. This hotel also features complimentary wireless internet access and tour/ticket assistance.
You can enjoy a meal at the restaurant serving the guests of Mesón de las Delicias, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Full breakfasts are available daily from 9:00 AM to noon for a fee.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and coffee/tea in a common area. Free self parking is available onsite.
Make yourself at home in one of the 32 air-conditioned rooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature showers with rainfall showerheads. Conveniences include phones, housekeeping is provided daily, and you can request irons/ironing boards.
A stay at Hotel Vista Hermosa places you in the heart of Cuernavaca, within a 5-minute drive of Teopanzolco Archaeological Zone and Juan Soriano Museum. This family-friendly hotel is 16.3 mi (26.3 km) from Tepozteco Pyramid and 1.8 mi (2.9 km) from Galerias Cuernavaca Mall.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this Colonial hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge).
Enjoy international cuisine at las barricas, a poolside restaurant which features a bar/lounge and a garden view. You can also stay in and take advantage of the room service (during limited hours). Buffet breakfasts are available daily from 8 AM to noon for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 40 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries.
Located in Cuernavaca, Hotel Rio 1300 is in the entertainment district, within a 5-minute drive of Teopanzolco Archaeological Zone and Galerias Cuernavaca Mall. This spa hotel is 16.6 mi (26.7 km) from Tepozteco Pyramid and 1.4 mi (2.2 km) from AVERANDA.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find a 24-hour health club, an outdoor pool, and a spa tub. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and gift shops/newsstands.
Enjoy a meal at Restaurante Aurelia or snacks in the coffee shop/cafe. The hotel also offers room service (during limited hours). Unwind at the end of the day with a drink at the bar/lounge or the poolside bar. Buffet breakfasts are served on weekends from 8:00 AM to noon for a fee.
Featured amenities include limo/town car service, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Cuernavaca? This hotel has 980 square feet (91 square meters) of space consisting of a conference center and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free valet parking is available onsite.
Make yourself at home in one of the 63 air-conditioned rooms featuring flat-screen televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Located in Jiutepec, Mision del Sol Resort and Spa - Adults only is connected to the convention center, within a 10-minute drive of Balneario La Cascada and Galerias Cuernavaca Mall. This spa hotel is 3.7 mi (5.9 km) from Tabachines Golf Club and 4.9 mi (7.9 km) from Cuernavaca Cathedral.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a health club, an outdoor pool, and an outdoor tennis court. Additional amenities at this Tuscan-style hotel include complimentary wireless internet access, concierge services, and wedding services.
Enjoy international cuisine at Misión del Sol, a restaurant where you can enjoy drinks at the bar/lounge, take in the garden view, and even dine alfresco. You can also stay in and take advantage of the room service (during limited hours). Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Cooked-to-order breakfasts are available daily from 8:00 AM to 11:30 AM for a fee.
Featured amenities include express check-out, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and meeting rooms. Free valet parking is available onsite.
Make yourself at home in one of the 50 individually decorated guestrooms. Your Select Comfort bed comes with down comforters and premium bedding. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Bathrooms feature showers with rainfall showerheads and complimentary toiletries.
With a stay at Villas Colibrí in Jiutepec, you'll be within a 10-minute drive of Balneario La Cascada and Forum Cuernavaca. This hotel is 22.1 mi (35.6 km) from Tepozteco Pyramid and 2.1 mi (3.4 km) from Papalote Museo del Niño.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional features at this hotel include complimentary wireless internet access, a picnic area, and barbecue grills.
At Villas Colibrí , enjoy a satisfying meal at the restaurant.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 15 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Bathrooms feature showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and complimentary bottled water.
Located in Jiutepec, Huayacán Cuernavaca Curamoria Collection is within a 5-minute drive of Papalote Museo del Niño and Plaza de Armas & Jardín Juárez. This hotel is 22 mi (35.4 km) from Tepozteco Pyramid and 2.3 mi (3.8 km) from Balneario La Cascada.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and concierge services. Additional features at this hotel include a living plant wall, a picnic area, and a banquet hall.
Enjoy a satisfying meal at Huayacán serving guests of Huayacán Cuernavaca Curamoria Collection. Quench your thirst with your favorite drink at the bar/lounge. Full breakfasts are available daily from 8:00 AM to noon for a fee.
Featured amenities include a business center, a 24-hour front desk, and multilingual staff. Free self parking is available onsite.
Make yourself at home in one of the 40 air-conditioned rooms featuring LCD televisions. Cable television is provided for your entertainment. Private bathrooms with showers feature hair dryers and bathrobes. Conveniences include phones, as well as safes and desks.
I stayed at the Fiesta Americana Hacienda San Antonio El Puente Cuernavaca for a wedding in October 2023. I am supremely disappointed with my experience at this hotel. For starters, their online booking system is a nightmare. Second and most importantly, when we arrived the staff let us know we had two rooms booked for the same night, one in my name and one in my husband's name, both under my credit card. Obviously this was their doing as my husband NEVER created a second reservation, no less he would NEVER use my credit card. I kindly told the staff that this wasn't possible, that I never booked a second room for the same night, and would like to cancel this. To which they said that their cancellation policy requires that you give them 3 days notice, so they could not cancel nor refund me. How was I meant to know about the two rooms 3 days in advance, given that I never made two reservations??? We went back and forth, but they would not budge. They REFUSED to refund me even though THIS WAS NOT MY DOING! So now, I had to pay twice!!!!! What's more, they made me feel like they would handle it by the end, and NEVER told me they would actually go through with the second charge. But low and behold, my credit card statement shows charges for two rooms on the same night. Outside of this egregious experience, the rooms are just okay. We blew a fuse the first night with the hair dryer, and weren't provided robes. For the price you pay these small details go noticed. Finally, to top the experience off, we were coming back to the hacienda in the wee hours of the night after the wedding and the doors were shut and locked. We tried knocking as we heard rustling behind the door but the staff did not let us in, saying we were rude for knocking! How else were we meant to be let in?! Eventually after telling them we had kids with us, they let us in, but not after at least 10 minutes of deliberation. Overall, this experience was absolutely the WORST part about our stay in Mexico. Everything else was really great - but sadly this has tainted our experience and I can definitely say I will never return to a Fiesta Americana again.
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Un excelente hotel, tiene empleados muy amables, te resuelven tus dudas 24 hrs y siempre están al pendiente. Muy amables y con instalaciones muy prácticas y cómodas. Tiene una alberca muy limpia y agradable. Sin duda volvería sin ningún problema.
DDaniel CTodo muy bien, no tuve ningún inconveniente y pienso regresar ampliamente, excelente el servicio de recepción por parte de Daniel y Adilen, muchas gracias por todo, espero poder visitarlos nuevamente. Felicitaciones al chef por los alimentos y el servicio impecable