Arrived today at the hotel at 1500 to check in having booked disabled room plus one other almost three months ago. The receptionist apologised to me and said lift wasn’t working, but an engineer was currently at Rotherhithr and would be there in two hours. As my 89 yo mother uses a wheelchair and we had travelled five hours to get there that was a bit irksome, but I arranged for us to do something else until lift was ready. The said they would call when it was working. At 1800 I had heard nothing so called and was told engineer had four hours to attend and would be there soon. 1900 called again, no engineer and Sharon reiterated the four hour slot and there wasn’t anything she could do. I told her that my my mother wanted her room as she was very tired and she made some calls. She reiterated the four hour rule, I reminded her that at had arrived at the hotel at 1430 and it wasn’t working then either. She chose to be one defensive mentioning I didn’t check in until 1500. That is correct but I was with family there earlier and it had already failed before I checked in. I asked her to make alternative arrangements for us for the night and she said she would try. What that actually transpired was she said there was no hotel nearby with rooms and she couldn’t help and I could have a refund. Hardly helpful, and she didn’t seem to realise the gravity of an 89 year old lady needing a lift to get to a pre booked room and that a refund was not the answer, but good customer service was needed. I asked her to contact her management to arrange something. She tried but to no avail. I called advise her that within ten minutes I had found hotels nearby (and trust me at this point I’m stressed and getting irritated that she seemingly had no intention of helping. She couldn’t have tried hard as the local premier inn had availability (I told her first it was a travelodge but she chose to patronize me that there wasn’t one on the Purley way - and anyway the room was a available. Thatnlast statement is correct but without throwing Ann elderly lady over my shoulders it was inaccessible. I went to the hotel alone to retrieve bags dropped earlier and still she argued that the room was available and that the lift engineer was there! The lift still didn’t work and rather than argue with this woman kept repeating she could do NOTHING And that the room was available I chose instead to deal with another member of staff - retrieved bags to go and collect my mother and stay elsewhere. We will return tomorrow for the remainder of the stay and I will raise in person with the general manager. My family is spending around £1000 at this place for a special event this weekend. Some empathy would have been in order, and there is the issue of breach of contract i intend to raise with the general manager on this occasion. I appreciate things do go wrong but it seems there is no plan to deal with an event such as this. I feel the woman was possibly willi
The Adagio London Sutton Point is ideally located just a few minutes walk from Sutton station and Sutton High Street, so guests can enjoy the bustling area or travel to London in just 30 minutes. This aparthotel offers 59 beautifully furnished apartments and studios with fully equipped kitchens and laundry appliances. Reception staff are on hand 24 7 to cater for your needs, so you can enjoy the freedoms of an apartment and the warm hospitality of a hotel from the moment you arrive.
ผผู้เข้าพัก2024.03.01
A beautiful surprise! This place is utterly stunning from when you walk i, I stayed here on a whim for a business trip really not expecting much. Walked into my room and it was like my own mini apartment! Super cosy bed and pillows I slept ever so well, All high spec (plugs with usbs all over top), super clean, really well Located too! Certainly a place I’ll be staying at in the future.
Located in Bromley, Brama is within a 15-minute drive of Eltham Palace and Greenwich Park. This hotel is 9.2 mi (14.8 km) from O2 Arena and 9.9 mi (16 km) from Tower Bridge.
Make use of convenient amenities, which include complimentary wireless internet access and a banquet hall.
You can enjoy a meal at the restaurant serving the guests of Brama, or stop in at the snack bar/deli. Wrap up your day with a drink at the bar/lounge. Full breakfasts are served on weekdays from 7:30 AM to 10:30 AM and on weekends from 8:00 AM to 10:30 AM for a fee.
Featured amenities include express check-in, dry cleaning/laundry services, and a 24-hour front desk.
Make yourself at home in one of the 23 air-conditioned rooms featuring espresso makers and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have designer toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
2024.10.03
Beautiful hotel located in centre of Bromley. Easy access via remote key 🔑 to both hotel and room! Lovely touch with GHD hairdryer and straightener! Only downside is the parking is a walk away in a public carpark .. late night returning to hotel solo would be a concern! Fabulous restaurant/bar attached is Dorothy and Waller unfortunately breakfast not available Monday/Tuesday
With a stay at Zedwell Greenwich in London (Greenwich), you'll be a 1-minute drive from Thames River and 7 minutes from O2 Arena. This hotel is 3.5 mi (5.7 km) from Tower Bridge and 3.6 mi (5.9 km) from Tower of London.
Make use of convenient amenities such as complimentary wireless internet access, a communal living room, and tour/ticket assistance.
Featured amenities include express check-in, a 24-hour front desk, and an elevator.
Make yourself at home in one of the 122 air-conditioned guestrooms. Complimentary wireless internet access is available to keep you connected. Private bathrooms with showers feature rainfall showerheads and hair dryers. Housekeeping is provided daily, and irons/ironing boards can be requested.