Arriving at Dinan's historic railway station, one has a pleasant and easy walk to the hotel. It is in an old building with traditional features. My attic room on the top floor was small but perfectly attired, with a writing desk and armchair. A comfortable bed for 2 was provided. The shower room was modern, and all functioned well. There is a small garden area, a dining room where breakfast is served to cater for most tastes, and a communal area full of tourist brochures, plus drinks on sale are to hand. They charge by the night and do not require payment upfront. My bill was very reasonable, so they helpfully added 100€. Should you raise any issues, you may be offered a drink! Across the street, a rather rundown house had a loose shutter, which banged in the wind, so a bit of the real France to send you to sleep. The reception staff are welcoming and allow you to practise French should you wish or need to. I would have no hesitation in recommending this establishment.
Stayed here one night on our way down to Brittany. Room was OK but rather smaller with less furniture that expected from picture on website. Parking opposite was difficult on late Friday afternoon and cost 11 Euros until 10 am Saturday morning. Breakfast was of a good quality with lots of choice and the staff member who seemed to double up as Reception and breakfast host and he was friendly, helpful and efficient. It was only a 5 minute stroll across the road into the old town where there was plenty of choice for eating. WiFi was infuriatingly bad as it kept cutting out after a few minutes requiring you to re enter all your details again.
Nous avons apprécié l'accueil à notre arrivée, les informations données sur le déroulement du séjour, la propreté du studio et son caractère très fonctionnel en terme d'équipement, ainsi que le calme. Connaissant bien Dinan et ses environs ,nous n'avons pas sollicité d'informations sur le sujet
ผผู้เข้าพักVery disappointed with the service in this hotel. We are staying here for nearly two weeks and the staff at the reception is quite rude when we have an issue like not enough water bottles in the room (they gave us two instead of 4 when we are two adults and two children); phone not working; very small duvet to share for two children; .The children sleeping on the sofa bed have only one very narrow duvet to share and we asked for a second one but the next day it was removed. Our phone in the room does not work therefore we couldn’t call the reception. There is a loud ventilation sound coming from the bathroom which started on the second day. It doesn’t appear to be the A/C as it does not work either. Camille at the reception is very pleasant and polite, so is Yassin. But the rest of the team at the reception is quite rude and instead of telling us they will find a solution or apologize for the mistakes made by the cleaning ladies or issues we have had in the room they decide to argue with us and they say this is your version I don’t have the one of the staff. This type of attitude coming from a manager is even more disappointing. Not professional at all and makes us feel uncomfortable. A manager should not argue with customers but instead make them feel welcomed, safe and understood. The lady in charge at the restaurant in the evening was having a go at the waiters in front of us customers and laughing out loud at their mistakes, sighing in dispair at them. All in front of us. Very very unprofessional. Two of these waiters, very polite and kind to us seemed to be learning and were doing well it seemed, at least they were professional and polite, unlike their supervisor who was diminishing them in fromt of people. Really put us off our meal. One receptionist, a young woman, who did help us with our duvet issue, hardly greeted us when we entered the hotel in the evening. This is a 4 star hotel and very surprising behavior from the staff. She also made the entire reception stink of what seemed to be a humidity issue with clothes. I told her about the smell, unpleasant when you enter the hotel, without realizing the odor actually came from her. She is human but it shouldn’t really happen in a 4 star hotel, when you welcome clients. This morning the actual manager told me his colleague at the reception did not have time to tell me to see my issues with him as she had many other customers to deal with. She could have politely told me, Madam I don’t have to capacity to help you now but I will make sure the manager reaches out to you. This is high season, so there should be more than one person at the reception or at least have the clients directed to the manager immediately for these kind of situations instead of rebuffed rudely. When I asked to have the contact of the direction of the hotel, the manager told me and that after shouting at me down the phone and arguing with me, that he could not provide me with that information and I should write to
the hotel is very well place in the center of the town. very good welcom and good service room very confortable for the price . Good quality . breakfast is excellent design of the room is very good the bed is very confortable
ผผู้เข้าพักTrès bel Hotel au coeur de Loudéac, je recommande fortement. Chambre très spacieuse, propre, confortable. Petit déjeuner de qualité , accueil et service au top. Nous avons énormément apprécié une jolie attention pour nos 10 ans de mariage; En effet nous avions à notre arrivée dans notre chambre, des pétales de roses et bougies, très touchés par cette belle surprise merci encore!
PPierre-Jean38360Assez déçu de cet ”Ibis Style” qui n'est pas au niveau d'autres établissements de cette gamme du groupe Accor. Nous avons plus eu l'impression d'être dans un hôtel ibis ”tout-court”... Voire ”Budget”. Nous avons profité d'une suite familiale (composée de 2 Chambres connectées par une porte intérieure ; pratique). Les 2 chambres étaient très petites, les oreillers beaucoup trop mou, les salles d'eau également ridiculement petites et avec du vécu (joints noirs, ...) Le petit déjeuner est correct mais sans plus. Nous n'avons pas donné sa chance au restaurant de l'hôtel (mais il a le mérite d'exister). Dernier point : le parking est trop petit pour accueillir la clientèle de l'hôtel ainsi que du restaurant ; on se retrouve à devoir se garer en dehors de l'enceinte de l'hôtel. Cet hôtel reste idéalement placé, à proximité des grands axes et avec un supermarché et station essence juste à côté.