I stayed here because it was boat show weekend and everything was incredibly expensive. I paid $225 and felt abused by it. Having no real option I made the best of it and in all honestly the hotel was not a bad hotel. It is old and tired and in need of some updating, but the front desk guy was helpful and friendly; the rooms were clean and everything worked. A/C was noisy but that seems to be Miami's thing. Had I paid less I would have been happier. It is a little isolated, although I was able to take a 20 minute walk to Starbucks. and passed McDonalds and a few eating places along the way. Lots of students walking around, so obviously its close to a Miami University campus. I would go back, at a push.
I spontaneously booked a night on Hotel Tonight and it was a spectacular evening ! Jonathan was very kind and offered complementary Prosecco immediately as I checked in. Juana and John Luca were very kind and phenomenal front desk greeters! The first impression matters the most !! Juana was also very sweet and sent a birthday cake sent to my room. I felt so special ! The next day, as I checked out, and Francisco is very knowledgeable about the area offered tons of great recommendations in the Coral Gables/Miami area. His customer service is remarkable! Lastly, the best part of the whole trip was the rooftop bar and my server and bartender, Angel. He was the highlight of the stay ! The conversation was great and the food was ON POINT! Great way to end the trip ! In general, all the staff and employees made my stay incredibly memorable
A few weeks ago, me and my entire family got stuck at the Miami International Airport well after midnight. We called Marriott and booked 3 rooms. However, when we arrived we were told that the hotel was fully booked. The guy at the desk I think his name is Rohan, the Jamaican guy. He was very understanding and friendly. He explained to us how an error like this may have happened and did what he could to accommodate us while we tried to find another hotel. He even gave us a case of water while we waited and help us get a cab. He also canceled the reservations without charge for us. We’re happy about that. A few other persons came in after us that was in the same situation, some wasn’t as understanding as us, but he did very well with handling the situation. Please figure out why we were able to make new reservations if the hotel was fully booked. It’s frustrating for guest and I can’t imagine how frustrating it must be for staff.
I used to live close by and always wanted to stay at this hotel. Now that I live elsewhere, I had the perfect opportunity while visiting friends. The hotel is small, unique, extremely clean, and everything I wanted it to be. There’s so much charm in the details. My room also had an incredible shower. (See pictures.) The person at the front desk is professional and kind. I will definitely be staying here again in the future.