รีวิว 25 ชั่วโมง โรงแรม Indre By

คำตอบจากที่พัก: Dear Colordancer, Thank you for taking the time to share your experience. I'm truly sorry to hear that your stay did not meet your expectations, and I appreciate you bringing these concerns to our attention.I apologize for the inconvenience you faced with carrying your luggage up the stairs and any frustrations you had with the room furnishings. We aim to create a stylish and comfortable environment, and I’m sorry that the design fell short in terms of practicality during your visit.I'm also sorry to hear that our breakfast selection didn’t meet your needs. We always strive to offer a diverse range of options, and your feedback will help us make improvements in this area.The issue you mentioned about finding your door open is certainly concerning, and I apologize for any discomfort it caused. I will investigate this with our housekeeping team to ensure that such incidents do not happen in the future. Additionally, I apologize for the billing error. I’m glad you caught it, and I appreciate your patience as we resolved the matter.I regret that your stay was not as comfortable as you expected, and I appreciate your honest feedback. If you would like to discuss your experience further or if there’s anything we can do to make amends, please feel free to reach out.Thank you again, and we hope that you'll consider giving us another chance in the future.Warm regards,Isabella and the team at 25hours indre by

คำตอบจากที่พัก: Hi there Thank you so much for your wonderful feedback! We're thrilled to hear that you found our hotel beautiful and enjoyed your spacious room. It’s great to know that the free minibar snacks added a little extra delight to your stay – we love adding those small touches!We're especially happy that you captured some great memories with photos of our hotel's unique features. We always aim to create a space that's not only comfortable but also visually inspiring, so it’s fantastic to hear that you found it photo-worthy!Thank you for recommending us, and we hope to welcome you back for another memorable stay soon!Warm regards,Isabella and the team at 25hours indre by

คำตอบจากที่พัก: Hi there Thank you for sharing your feedback. I understand that our Klimatree initiative, where guests can choose between planting a tree or opting for room cleaning, may not be for everyone. We appreciate your participation in this effort, as it helps us contribute to sustainability and reduce our environmental impact.Regarding food orders, I’m sorry for any inconvenience caused by our current policy. To maintain efficiency and reduce wait times, we ask guests to pick up their orders directly from the restaurant, but I understand that it might not be the most convenient option for everyone.Your feedback is valuable, and we’ll certainly take it into consideration as we look for ways to enhance our services. Thank you for staying with us, and we hope to have the opportunity to welcome you back in the future.Warm regards Isabella and the team at 25hours indre by

คำตอบจากที่พัก: Dear Appletotoro, Thank you so much for your amazing review! We're thrilled to hear that you enjoyed our stylish design, central location, and proximity to local attractions like the food market and coffee shops. We truly appreciate your high recommendation and are delighted that your stay was a memorable one.We look forward to welcoming you back soon!With kind regardsIsabella and the team at 25hours Indre by

คำตอบจากที่พัก: Hi there Thank you for taking the time to share your detailed feedback. I’m genuinely sorry to hear that your stay with us was such a disappointment and fell far below your expectations.I apologize for the room allocation issues you faced. Our goal is to make each guest feel comfortable and valued, and I'm sorry that we failed to provide you with a room that suited your needs. We’ll certainly review our room assignment process to ensure that situations like this are handled with more consideration in the future.I'm also sorry to hear about the discomfort with the temperature, the bedding, and the mattress. It’s clear that our efforts to resolve your concerns did not meet your expectations, and for that, I apologize. Your comments have been shared with our housekeeping and maintenance teams to prevent similar situations from recurring.I understand your frustration with the communication process between our team and the booking platform. It should have been clearer and more efficient. I apologize for any inconvenience and the back-and-forth you experienced during this time.We take concerns about customer service very seriously, and I’m disappointed to hear that our front desk team did not provide the welcoming and supportive service that we pride ourselves on. I assure you that this feedback will be addressed internally to make necessary improvements.I regret that we didn’t create the comfortable and restful stay you were looking for, and I'm sorry if our hotel did not live up to the online impressions you had before your visit. If you would like to discuss your experience further or if there is anything we can do to make amends, please don’t hesitate to reach out to me directly.Thank you again for your feedback, and I hope that despite this experience, you found some enjoyment in your time in Copenhagen.Warm regards, Isabella and the team at 25hours indre by

คำตอบจากที่พัก: HI there, Thank you so much for staying with us for a week and for sharing your thoughts! We're delighted to hear that you enjoyed the nuts – it's always the little things that make a stay special, right? 🌰✨We’re glad that you found our design to be charming, like a fairytale world. We strive to create a unique atmosphere, and it's great to hear that it resonated with you! As for the quality, we appreciate your feedback. We always aim to provide a cozy and memorable experience, and your comments will help us in our ongoing efforts to improve.Copenhagen can indeed be chilly, even in summer! A down jacket at night is definitely a wise choice. We hope you had a chance to explore and enjoy the city despite the cool weather.Thank you for the recommendation as well. We know every guest has their own preferences, and we're happy that you found a place that suits you perfectly.We hope to welcome you back if you ever want to experience our unique style again!Warm regards,Isabella and the team at 25hours Indre by

คำตอบจากที่พัก: Hi there Thank you so much for your wonderful review! I’m delighted to hear that you enjoyed the spacious room and the complete amenities we offer. It’s great to know that our organic bath products and lotions were a hit – we love providing those little touches to make your stay special!I’m glad you appreciated the welcome drink, the comfortable bed, and our convenient location. We put a lot of thought into the design of our hotel, and it’s fantastic to hear that it made your stay comfortable and enjoyable.We hope to welcome you back soon for another great experience!Regards Isabella and the team at 25hours indre by