Staff took exceptional care of all of our needs. In particular, Said was very friendly and professional. Always made certain that we had anything we needed and if we didn't have it, he got it for us promptly. Unfortunately I only took pictures of some of my meals but they were all delicious!
I stayed here on points with my family recently, and I had a great experience. I stayed last year and returned this year. During that year, I think they have improved in some ways. They have opened their Club Lounge, which allows those with access to get coffee and snacks throughout the day. Instead of serving breakfast in the lounge, they allow those with Club Lounge access to take breakfast in the restaurant in the morning, which is also a nice perk. On that note, I want to recognize Rex. The staff in general was good, but Rex went above and beyond. When we arrived, the hotel was crowded with youth hockey teams and their families and coaches. We were told at check-in that we should check back on Monday morning because they thought that they could upgrade our room. True to their word, they upgraded us to a two-bedroom suite. Considering that we were staying on points, I was very pleasantly surprised. If I return to Columbus again, I would like to stay here. The rooms are roomy and comfortable, and the staff is attentive to the guests.
We had booked a stay at the Home2Suites on September 1, 2024 for an event in Columbus during the weekend of September 20, 2024. On September 18, 2024, I received an e-mail from ******* (our booking site) from Home2Suites saying that our reservation had been cancelled. That's it, with no explanation. I talk with ******* and they call the hotel and the hotel's explanation is that they no longer have rooms available. I had a reservation. I had already paid, yet they just cancel my reservation during an event weekend. I had to get a hotel at a greater cost in another city (Dayton), and will now drive to the event. I talked to the hotel directly and the very nice clerk (who was clearly not involved in this) said that their manager told them that the system allowed them to overbook so they cancelled our reservation and they apologized. Incompetent management, incompetent hotel, but very friendly desk clerk. Will never recommend or stay here or Home2Suites.
My friend and I went to Hillard, OH for a Red Hat Society event. Neither of us had ever stayed at a Country Inn. This place was wonderful. Room was very clean, beds comfortable. breakfast was fine. When we checked out the gentleman taking care of the breakfast area took our keys. We went out loaded the car and was ready to leave when he came out, approached our car and said ”Something made me go check your room, is this yours? It was a small necklace, the last gift her husband had bought her. We will definitely stay there the next time we go to that area.
SSlatz MTaking this hotel experience as a whole I feel satisfied, as I paid 97 dollars on *******. Check in was a bit slow but acceptable. We had a 4th floor room. The room itself was quite poor. The couch was disgusting and should have thrown out years ago. All furniture was old and heavily worn. The bed was very soft. The bathroom was obviously recently remodeled and nice. A note of caution the tub floor was EXTREMELY slippery. The property was ni e and the common areas were ok. The elevator was slow and not in good shape. From prior reviews there were mentions of car break in s. ALough I did not experience this, I did observe several places that had auto safety glass on the ground. Take that for what it s worth. If I paid Flagship Marriott prices for this room I would have been highly disappointed and complained. For 97 bucks it was ok. I would not return here and would explore other options in this area
AA5663TVmichaelcHousekeeping should've been better. Found a couple of hairs in the shower that were obviously not ours, same under the toilet seat. The light in the bathroom was broken and glued together. The room and hotel seemed dated and could use a refresh. I would stay again
Our room was immaculate, with all the amenities we needed for a comfortable stay. The staff were exceptionally friendly and helpful, going above and beyond to cater to our needs. The swimming pool was an absolute dream! Sparkling clean and well-maintained, it provided a refreshing respite from the heat. The poolside area was also thoughtfully planned, with comfortable loungers and plenty of shade. We loved spending our evenings swimming and relaxing in this idyllic setting.