I’ve been a Marriott Bonvoy elite member for quite some time, and I have to say this is the worst hotel I have ever stayed at. During the second night of our stay, we realized that someone, not us, had blown their nose in the comforter. Upon further inspection, we noticed blood stains all over the comforters and duvet covers. We brought this to the staffs attention and took the comforter and duvet off the bed and put it onto the floor as instructed by the cleaning staff. Shockingly, when we returned that night, the same, dirty comforter, and duvet cover, were placed on the bed. Laughably the cleaning staff had left a calling card, not 6 inches from one of the blood stains. When we brought this to the attention of the Bell staff, we were told that no one was on duty and we would have to make the beds ourselves if we wanted to clean sheets. To make matters worse, they had no extra comforters available, so we had to use the temporary blanket on the bed. While, we did not eat breakfast or have any meals at the hotel, during our five day stay, we did not see any staff manning the in-house Starbucks, during any of the listed open hours. When we brought these points up to the receptionist that appeared to be on duty, she informed us that it was actually past her shift and the night receptionist had not reported for his shift. She informed us that she would notify the manager, and the manager would reach out to us. The manager never reached out. When we got back to the room on our last day, the sheets that were dirty, were still on the floor. even after we informed the staff that the room was in substandard condition, they still did not clean the room. If I could give negative stars, I would, this place is a pit. You can definitely see the management does not care about this property. This is the worst Marriott property I have ever had the displeasure of visiting.
Beware of staying at this Residence Inn, as my experience has been permanently marred. The staff here engages in collective dishonesty, tarnishing the reputation of the entire establishment. I arrived at the extended stay hotel at 3 am on Christmas Eve and had previously called to ensure a smooth check-in process. Management assured me that a late check-in was possible. However, upon arrival, the hotel was deserted, and security informed me that Judy, a staff member, was at the Fairfield Inn across the parking lot due to a system outage. After a confrontation with Judy, during which she charged my card without prior notice, the situation escalated. It's important to note that these charges occurred while I was stranded on top of a mountain in snowy conditions. Despite the system outage, she insisted on a $400 security deposit, citing policy. Resigned and exhausted at 3 am, I agreed to use a different card. After our argument, Judy agreed to let me stay if I walked back to the Fairfield Inn (2725 Geyser Drive) to ask the manager, Matthew, if that was okay. So, reluctantly, I did. After explaining and apologizing the manager gave me a room key for a room at the Fairfield just for the night. He said go get some sleep but the room he gave me wasn't ready. When my fiancé expressed displeasure about the room and Judy, Matthew, decided to escalate the situation by calling 911 and falsely claiming my fiancé alone was refusing to leave. He NEVER mentioned me in his report. The following day, discovering additional charges on my account, I returned to the Residence Inn. The woman working day shift IMMEDIATLY began treating me differently because of the night prior. She plastered on a fake smile and then made excuses for helping out 3 other people even though I was there first! Then, instead of helping she provided false information about holds on my account in order to stall me until the her boss showed up. I endured all of this only to discover that the entire night shift fabricated a report about us being violent and aggressive and refusing to leave. The day shift manager fixed the issue and then I left. This experience was a nightmarish sequence of lies and mistreatment. The evening shift staff, particularly Judy, Matthew, and their small security guard. Should reflect on their actions. This Marriott has proven to be the worst I've ever encountered. Potential guests, especially disabled veterans, should exercise caution and explore alternatives such as the LA Quinta Inn across the street. Beware of deceptive reviews; the staff at this establishment appears to be unified in dishonesty, even towards disabled veterans.
The room was very clean and comfortable. Check in was simple and quick. The breakfast was average but the worker was very friendly. Probably the only reason I did not give the hotel a 5 was because of the $10 nightly charge to park. I am very use to paying for parking but not where there is an empty lot and large parking area.
A perfect hotel for our Special Olympics weekend. We got two rooms and even though they weren’t adjoining the front desk made sure they were across from each other. The pullout couch was really comfortable. Very clean and quiet. Nice shower. Couldn’t hear any noise from other rooms, and in a great location to walk to restaurants and a quick drive to other eateries and stores. Super close to the USAF Academy. We’d go back.
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IIrishRose78Where do I begin, and is it possible to mention something nobody else has in a previous review? Probably not. After finding this spot on some google adventure, as a bicyclist who lives in Iowa and rides RAGBRAI, I had staying at the Buffalo Lodge on my list. My husband and I thoroughly enjoyed our visit! So comfortable in so many ways and the staff was so welcoming, and we felt safe. We appreciated the close proximity to our vehicle, both for loading and unloading. Rooms were spotless, and it is easy to see the owners are committed to this lodge. Yes, the exterior needs some attention, but as shared, they are working on it. There are numerous motels in that area that have given up since the gateway to the mountains (highway 24) now has a bypass. Kudos to Buffalo Lodge for honoring the past and present. So many activities are held there....I joined in a yoga class (My first!) and the Black Rose Acoustic Society provided us with local talent really enjoying themselves. Stay, stay, stay! My only regret is that I forgot to leave a contact to touch base with me in case the team needs a place to stay on RAGBRAI sometime. (FYI...The trail to America the Beautiful Park is in need of TLC....graffiti and lotsa trash, but that is totally out of the control of the lodge.)
Imagine a boutique Motel 6. Pictures on the website were deceiving. You can’t call yourself a hotel when you are a remodeled motel. You can put lipstick on a pig….I like the concept of SCP, as they have some decent properties in some really nice places. But why CoSpgs? The place is centered in the armpit of the city. Zero walk ability. Positives: Hospitality was above average. Cool lobby area with bar. Room was modern and clean. Bed was comfortable. Good value, no sneaky fees. Great if you were passing through and needed an inexpensive place to stay. Negatives: structural decay. Sounded like someone was rattling the door when they walked by. Room privacy not great because of the motel design. Random people lingering around the property. Some guy was using a leaf blower at 12am across the parking lot. Very noisy and sound proofing not good. Sketchy neighborhood.
Our room was clean, the staff was friendly but the hotel itself is in bad need of updated. Carpets are worn, wall need painting, wallpaper needs updating as it is torn in places. We hope the hotel gets the attention it needs as it is located in a great part of town and we would like to stay there again.
OK in a pinch. Another hotel that has suffered from lack of maintenance. This place is definitely timeworn. No longer serving breakfast, they directed me to their sister motel across the way. there, they had no fruit, no yogurt, no bread, no muffins or bagels, no waffles or pancakes, no juice, no milk. The dry cereal dispenser did have some cereal in it (all this at around 7AM) but there was a hand-written note next to the cereal bowls that said: ”sorry, out of spoons.” My room this visit was the worst - looked like someone repaired a dirt bike or butchered a farm animal - filthy floor, cigarette holes burned in the chair. I felt like I could catch a disease just looking at the place. See accompanying photo.