Overall, a pleasant stay, in a beautiful location, but with a few much needed upgrades, it could be so much better. The grounds around the resort were lovely. The check in process was friendly and quick. Directions to room a bit vague. Told that the wifi was having issues and we were unlikely to be able to get wifi or 5g from the room (on arrival to the room 5G was fine, but wifi virtually non existent). Car park was like a rabbit warren and difficult to find the correct lift to go up. Later the under cover car park was full, over flow car park full. Had to park over on the dirt with big muddy puddles everywhere. On arrival to room there was a dingy dark little entrance room, and the light was hard to find in there, so we had to use our phone torch to be able to see to open the door. Very dissapointed in room on arrival. Photos on the internet of the executive 1 bedroom apartment showed nicely updated kitchen and bathroom, what we got was old and dated. An old fashioned beige spa bath and an old fashioned shower over bath set up, and barely high enough to get my head under water. It was nice and hot with decent pressure though. Bathroom seemed to only have 1 small soap and one small shower gel for 2 guests. The kitchen was fine, but had no overhead cupboards, splash back etc like in the photos on the internet. I messaged reception about my dissatisfaction with the room, but received no reply. The rest of the room was nice, and very clean. The bed and pillows were very comfortable. The views to the golf course and lake were nice, and was good to have a balcony. The TV in the bedroom was extremely tiny, and situated poorly so you have to look down to watch. There was a larger TV in the living area though. We did not watch TV at all, as knew Netflix etc would not work with no Wifi. The fridge was not stocked at all, apart from 1 tiny bottle of long life milk. No water, soft drink or any form of mini bar. Things that really let down the room were things like the rusty air conditoner external unit, old creaky window in bathroom, window with slatted blinds that are very dusty, and that same window that didn't seem to seal properly. Also a few little cobwebs in the bathroom. With a bit more attention to detail, this could be an amazing resort, but at the moment, I was very let down, especially since our room didn't match what was on the internet. Reasonably priced though.
Quiet room, 2 x QB's, suite was spacious with good quality beds, which were comfortable. We both slept well. Parking area was very hectic, fine when we booked in, but after going for a drive around the beach & the town, picking up dinner & back to the hotel, the car parks were all full. This was the only downside to our stay. Staff were very friendly on check-in & departure. If you were fit & able it was a short walk to eateries & the beach.
Very comfortable stay. Bed was a little old and tired but still managed to sleep like a baby before my early morning departure. Great staff interaction as well. Would stay again with no hesitation.
MM TWe booked with travel auctions for a superior cabin. Upon ringing to confirm booking I was informed it was a standard cabin and they would upgrade me in relation to my booking when I arrived and saw the cabin it was not an upgrade at all compared to the original cabin booked. Upon speaking with park staff she said yes your cabin has an oven and the other cabin did not which was a lie and the bed is in a different spot which it is not. I would not recommend this park or believe what the park staff say. Yes there are other parks in the vicinity and yes in future I will take the recommendations. All I want is what I had paid for on my booking papers. I also know it’s not the Hilton but I should get what I paid for.
ผผู้เข้าพักWe stayed in the Gumnut villa which was absolutely horrible. The toilet was flooding the bathroom floor, the shower head in the ensuite was like being hosed by a fire hydrant. The toilet in the ensuite felt tiny, like it was meant for young children. There was an ants nest in the light above the master bed which was dripping ants and nest pieces on me throughout the night so we moved the bed out of the way. The fan in that room was vibrating so bad that it would shake more ants onto the bed. The aircon was working but I don't think the room was insulated so it was never enough. We had two fans running to try and push cool air into the kids room for the entire week we were there. The matresses felt absolutely horrible and felt like I was going to roll off the bed each time I move. There was some mould on the bedroom walls. The whole cabin was just old, outdated and very worn. The wifi hardly worked which was not so great because there was also no cell service in most of the park. Great if you want to have no connection but not so great when you need to use the internet to search for places to go and things to see in the area. Why am I giving it 4 stars? Because of Jan! The staff there were amazing! Jan tried to do everything in her power (and then some!) To try and help us out. She was incredible! The facilities were also great! Lots for the kids to do, direct beach access, kangaroos all over the place, pools, water play equipment, slides, tennis courts, archery, go karts, all great fun! The bikes are old and pretty run down so not worth renting. Thanks again to Jan! We hope to stay here again but in one of the more modern cabins (or in our own tent).
RRon MI had the pleasure of staying here for 3 nights while having to do my motorbike P’s test and I have to say that Danielle who I assume is the owner was an amazing host. She was very helpful and took interest in what I was doing and that’s rare these days, her motel is very homely and great food smells that made you hungry. As for the rooms they may be from an earlier time but they were absolutely brilliant and the best were beautiful, I slept like a log. There is nothing I could fault and I will certainly be back and the location is very central and an easy walk anywhere. Thank you again for a wonderful stay.
AVOID AVOID AVOID!!! Dodgy, dirty and untrustworthy! but if you must stay here...Do NOT...under any circumstance...let these people record your credit card details when booking over the phone. Alarm bells should have rung at time of booking when prices kept changing. *********** was far cheaper than booking direct with the motel. Arrived and was charged $205 for the room. Asked if this was correct as was told $230 via email. The girl at reception said...”oh I dunno, I suppose”. So I paid and I said i didn't want anything more charged to our card that they had recorded upon booking over the phone (as I'd read previous reviews warning about this). Drove around to our room passing overflowing bins of dirty linen outside rooms and rubbish laying everywhere (reminded me of something out of the movies.. we should've left at this point but anyway). When we checked into the room, it was different to what we asked for but didn't see the point of questioning it as reception had been so indecisive and vague. After arrival, we used the laundry. It was full of sheets and towels for rooms. Thought it was odd we were allowed around all of this. 1hr later, i noticed a $10 fee charged to our card, when I questioned reception, was told it was for laundry. I was fine with being charged, but I'd previously asked for charges NOT to be put to our card and that i would pay cash. Asked AGAIN for NOTHING more to be charged to that card. Whilst doing laundry, the power tripped and reception said 'oh just go to the box and flick a few things, I dunno (more vagueness). Not a, ”let me fix it for you, or let me call my boss”.. .just vague and shrugging of shoulders. She just directed us to a power box that had live connections...no trip switches. Touching this would be very dangerous. Cannot believe she asked us to do this to be honest. Advised reception again the power was still off (our clothes were mid cycle in the machine) but just received more vagueness. She walked to a cupboard in reception and opened it up and asked me to look at it, where she proceeded to want to 'flick random switches', even asking me to do it!!! I said...'you probably dont want to do that, it'll turn power off to the whole place'. She then just told us to flick more switches in the laundry and move cords as much as we liked to try to get it all working...what the actual heck???? Despite all this....the next day after we checked out and were driving to our next destination, i noticed ANOTHER charge on our credit card. They had the hide to charge our card again... A THIRD TIME...this time it was for extra for the room where they had stuffed up the price. When I questioned them via email regarding the charge (as speaking on the phone was no use as reception's English was not clear enough to understand)...I got radio silence, for hours. That was until I gave up on receiving a reply, and said I would leave a detailed review instead and that I had blocked our card. All of a sudden, I received a reply and
To those people who complain about Toreador Motel, all information is on the website. We needed emergency accomodation after an accident and had to stay in Coffs. Not only did the amazing lady (So sorry I forgot her name) stay open for longer to ensure we got in. ON A SUNDAY NIGHT!!! But was informative, ensured we knew where everything was and ensured we had everything we needed. Can’t go past this place again. I will definitely recommend. Also, very friendly cleaning staff in the morning, that wished us a great day. Thank you 🙏
For the price I paid, the room was huge! The balcony was also a surprise bonus. I sort of expected the traffic to be heard in the night, being located on the highway but I was able to sleep comfortably without being disturbed, and I am a light sleeper. I don't think the room needed any upgrade, it was fine the way it was. The only request I would like to make is to offer breakfast so that patrons don't have to drive out of the motel if only to get breakfast. That said, it's good that there is a toaster available for toasty brekkies. 😀 The staff are also very lovely, friendly, and helpful!
ผผู้เข้าพักBasic hotel room, no air conditioning, although not needed this time of year. Older style and the room is small. All good for a one night stop while driving north or south. The small bathroom and shower were super clean. Strangely there is no basin in the bathroom but there is a kitchen sink in the bedroom, however there isn't a kitchenette. Having said that I would consider staying there again for the right price.