Premier Inn Cockermouth

Another great stay at Premier inn Cockermouth. We stayed in room 226 Premier Plus, everything that you would expect from PI, clean room and the huge comfy bed Only downside fan didn't work in the bathroom. The staff that we had come into contact with, from reception to housekeeping, have always treated us with a friendly, courteous and professional manor. They are a credit to the hotel and the company. Keep up your great work.

Stayed in a 'Plus' room, which was brilliant. Loads of free parking. About a 20 minute or so walk into town for the night scene. On checking in we were asked if we wanted breakfast but we weren't planning to and the pleasant person said if we changed our mind we could just go in the restaurant and pay then. Due to the bad weather we delayed our checkout time and decided to have breakfast. I'd checked the 'traffic light' poster in the hotel lift showing the busy times so we could avoid those. I even went in to check the timing situation about half an hour before we went to eat and nobody said anything about booking. When we went in to have breakfast we got a lecture from Heather about how busy it was going to be and how the reception staff shouldn't tell us that we could just turn up and how they had so many bookings and after she (finally) asked if we were staying here she said that she couldn't turn us away etc etc etc (yawn). She graciously allowed us to pay and after audaciously deciding to eat here and give Whitbread some of our hard earned cash, we sat down nervously awaiting the madding crowds which never materialised either whilst we were in there or when (out of curiosity) we peered through the windows from the outside a couple of times later. Anyway after the lecture she made everything ok (not) by saying something along the lines of 'but that's not your fault'. No it isn't! During the breakfast the coffee machine showed a display that said the beans had run out so I asked a member of staff and she opened the door of a lower cupboard on the leg of a lady who was queuing up, so she could get a bag of beans out - no meaningful apology was forthcoming and this member of staff had 'a face like thunder'. If we came back to Cockermouth we would stay but not eat in here. Someone on the management team needs to sort things out.