We chose this hotel for our Lakepoint baseball tournament. While it’s not close to the field, it’s very close to shopping, Truist Park, restaurants and everything else you may need. The rooms were clean (not spotless but clean) and spacious. The hotel had plenty of space for our team to spread out and a perfect open field for whiffle ball because, after playing baseball all day, blitz ball is a must. The breakfast was good with a good number of choices. The hotel seemed to have a mix of business travelers and sports teams but there were also some guests that didn’t seem to be staying at the hotel. Families came and used the pool who, when a child was injured, hopped in a car parked outside and left. Doesn’t seem to be very secure in that regard and something the hotel may want to look into. There were also interesting people who used the spaces but never went to rooms at different times during our stay. It was odd given the location. Overall we had a great stay and would I choose the hotel again.
What an amazing staff you have. They are all so friendly, professional, and helpful. I specifically would like to single out barista Raymond. He was chipper and cheerful every morning, along with super efficient, and he really added a wonderfully positive vibe to our stay. Thank you Raymond!
Awesome service! Jermaine was quick and efficient in pulling my car around. This was the best valet service that I’ve ever received. The entire staff was nice and friendly. It truly made my stay a welcoming experience. I will definitely be coming back to this location.
We (family of 4) stayed here overnight on points, and although this is a budget chain located along the expressway, I had hoped this would be nice as a Bonvoy member. Checkin was fine and the building is relatively new. The room was quite large and attractive. Unfortunately, after sticking my PK kid in the tub to give them a quick rinse, I found out that the tub didn't drain (side note - wouldn't it be nice if someone, I don't know, housekeeping, could alert mgmt of clogged drains when they clean the tub? Makes me wonder how well it was cleaned). I called the front desk, and there was no maintenance person or Draino available. I asked about another room, but only Kings were available. I explained that four people need two beds, so was there an additional room we could use? The polite young woman working alone had good intentions but could only let us into another room across the hall to shower. And the kicker was, according to the manager Josh she'd called for permission, we could be in the king room with a working shower drain, but we couldn't have a key to it or we'd get charged. So we'd have to either stick a tissue box to keep it open between getting supplies, or call front desk every time to be let in to shower. Ridiculous! We showered before bed and, fortunately didn't see too many other guests in the hallways. We went to bed (in our room with the queen beds--didn't touch that king) and didn't bother with morning showers and repeating that trauma with the morning manager. Unfortunately, breakfast was a real miss too. We went down about 8:30, an hour before close, and it was cleaned out. We got the last milk carton (so cereal was ruled out as an option) for our 2 kids to share, and there were some sad-looking bread heels and a couple buffet items. There was a DIY waffle station at least for a sugar fix. The attendant said they were low because the food order hadn't been completed on FRIDAY. This was MONDAY morning, and no one had thought to pick up a loaf or bread or gallon of milk throughout the entire weekend. We left -- no point in complaining to the staff-seems to be a Marriott management fail combined with light staffing which is everywhere. But we've stayed in several similar budget chain hotels in the last month without these particular issues which seem easily preventable.
KKristi CWe made reservations in advance to stay at the Hotel Indigo Vinings for a few day trip to Atlanta. Due to getting a late start on our arrival date, I called the hotel at 6:30pm to let them know we wouldn’t arrive until midnight or a little later and were assured this would not be a problem. When we arrived just before 1am, the lobby was locked up and I called the front desk number. A staff person came out of the office behind the front desk and appeared to have just woken up and very terse in his interactions with us. After he spent 15-20 minutes trying to get into his computer he said he could not check us in and he could not accommodate our reservation with any room. He very nonchalantly said “there is no good news here” and suggested we go find another hotel (mind you it was now 1:30am in a city we have never been to before) and come back in the morning. There was no offer to assist us find another hotel and no offer to pay for another hotel. I used the IHG app to find another pet friendly hotel nearby. I called to verify they had a room and received amazing customer service from that moment on. I will not recommend the Hotel Indigo Vining to anyone at this time.
SShelby SpradlinAmenities are very great but the staff do above and beyond help like clean towels washcloths and young man it's brought him to my room he made a point to go get them for me because I have been waiting for them since the night before so I thank you appreciate it so that's why I got one more see what above me to help me I'll definitely come back here and bring him in my friends and family
After an 8 hour drive from VA. to GA. I find myself at an extended stay in GA with the worst customer service and negative communication. The room keys were deactivated, which caused me several trips to the front desk. I requested a refund and cancelation for my stay. I called priceline and immediately was helped and booked at Sleep Inn in Marietta GA. To my surprise, the front desk was managed by Kisha. She was understanding and let me vent. The hotel is cleaned and exceeded my expectations. I would rate this hotel a 10 out of 10. Just wanted to thank Kisha for her professionalism and the pride she has in her job. Thanks Kisha You rock
ผผู้เข้าพักMy room was clean and well put together. The staff was very polite and professional. They were very helpful too. I don’t have any complaints at all.
The super 8 is a great location, super friendly staff, always welcoming. I stay here when I’m in town and they always make sure I have a comfortable stay. The location is minuets away from Six Flags for an easy commute to the park. Also there’s a bar and bistro next door for dining. The rate is reasonable and they offer continental breakfast in the morning.