My husband and I had an amazing stay at The Hiatus Clearwater Beach! The hotel’s design is stunning and really gives off that cruise ship vibe—very cool and unique. The views were incredible, and we could have spent all day just soaking them in. Julie at the front desk was super helpful in getting us settled into our room and made sure we knew all about the hotel’s offerings. Also, a big shoutout to Joel, Patrick, and Tyler from the violet service—they were fantastic and made everything run so smoothly. Definitely recommend this place for anyone visiting Clearwater!
EEmilyWhile researching hotels, I visited this property a month before my arrival to make sure the accommodation would work for my purposes. At that time, I was shown a specific layout for the 1 bedroom queen beds configuration. The front desk attendant specified the description of the room that I should book when I made the reservation.
I made the reservation based on their information and the room I was shown.
A month later when I check in, I am given a room half the size of the one I was shown. I tell the front desk that it was not what I was told and I am unhappy with the room and I need the bigger room. The gas let me and told me that they had already given me the biggest room they had. I'm not kidding when it was literally half the size of the one I previewed.
I walked the front desk attendance to the door of the room I was shown and was assured that those rooms are the same size and they couldn't be shown to me at that time because they were occupied.
I had to cancel most of the event I had planned due to lack of space and lost revenue I would have earned giving a workshop to paying pupils.
Complete bait and switch. Avoid this property.