This is my second time returning to the hotel after my first trip. They remembered my name as I arrived which shows great attention to detail with customer care. I upgraded to the suite for this particular visit and honestly it was a great decision. Look forward to visiting them again when I go back to South Africa in a year’s time.
SSani7The hotel was lovely. Perfect location as it’s in the center and in the middle of everything. The service was spectacular! They cater to the guests needs. It’s very clean and overall a very friendly staff. Highly recommended!
TTrevor_PilotVery disappointed after our stay at The DaVinci Hotel.
I was thoroughly looking forward to this stay as I have not stayed in this hotel before and it had been on my list, check in took quite long, which didn't bother me initially but ended up being a compounding factor after everything else, we had booked online and it took close to an hour for us to get checked in and given our room key, we used this time to look around.
When we finally got to our room, we quickly left everything and went to the mall then had dinner, we got back relatively late and only upon getting back did we notice the bed was 2 single beds pushed together, however we booked and paid for a delux king room, needless to say I spent the duration of the evening falling through the 2 beds as I was trying to cuddle my lady, so I didn't get much sleep to say the least.
When we got up in the morning I quite badly needed a coffee to wake me up after the night I had and Lo and behold, the coffee machine was not working!
By this point you can imagine the frustration.. so we got dressed and went down for breakfast, the process of simply getting a coffee took close to 40 minutes, let alone the food arriving! We actually ended up getting up and leaving because we had plans for the day and did not expect to wait over an hour for our breakfast to arrive! The cold food that was available at the buffet was very dry as well but we scoffed it down and went on our way, it was only while we were walking out that the juice we ordered when we arrived was beginning to make its way to our table, so we were given the bottle and we went on our way
We mentioned the incorrect room as well as the coffee machine to the lady at the checkout desk, to which I was reassured that next time we stay it will be nice
I can very confidently confirm that there will not be a next time from us, as we do expect a certain service when checking into a 5 star hotel and paying the price that comes along with it
On a positive note, the concierge was helpful with taking our luggage to the room
Such a pity for a lovely perfectly located place to put such little effort into the quality they provide
BBrougleI recently had the pleasure of staying at this beautiful hotel and I must say, it exceeded all my expectations. From the moment I arrived, I was impressed by its excellent location, top-notch service, and overall hospitality.
The hotel's location was simply outstanding. It was conveniently situated, allowing easy access to nearby attractions and amenities. Whether it was exploring the city or embarking on a safari adventure, the hotel's central location made it a perfect base for my travels.
The service provided by the hotel staff was truly exceptional. From the warm welcome at check-in to the attentive assistance throughout my stay, I felt genuinely cared for. The staff went above and beyond to ensure that all my needs were met, including a special favor of allowing me to leave my suitcase while I was away on the safari. Their flexibility and accommodating nature were greatly appreciated.
The hotel itself was a sight to behold. It exuded elegance and charm, with its beautifully designed interiors and well-maintained facilities. The attention to detail was evident in every aspect, from the tastefully decorated rooms to the inviting common areas. It was a pleasure to return to such a comfortable and inviting space after a long day of exploring.
Overall Rating: ★★★★★
UUzanele_nI loved everything about this hotel. I got drinks menu on arrival which was served free of charge, wasn’t expecting that in South Africa🤪🤪
Check in was super quicknand smooth, beautiful room with proper amenities. The hotel is in a good location sorrounded by nature. The services was 10/10, with super friendly and helful staff. I was impressed by the breakfast options and the restaurant itself….stunning and aesthetically pleasing.
I didn’t like their cocktails menu🥺🥺 they don’t have classic ones. 90% of their cocktails are made with sminorf 18/18 which isn’t cool.
Overall, this is a great hotel and would definitely come back!
ผผู้เข้าพัก1. Great location and friendly staff.
2.
a. std room, no fridge or tea/coffee making.
b. room clean, quiet and serviced when req.
c. no room to keep suitcase open and limited hanging space.
d. mainly local TV programing except for ”BBC” channel which showed French TV, CNN appeared sometime late on day 2.
e. power load shedding meant TV had to be regularly reset by hotel maintenance.
f. breakfast choices reasonable (some supply issues)
g. went for dinner one night and around 80% of menu unavailable (supply issues again).
h. for reasons still unbeknown to me, prices were NOT displayed on the cafe menus.
Thirdly, if I was ever to return to JNB, I still may stay at Onomo, albeit in an upgraded room. Plenty of good eating nearby, particularly in the adjacent Nelson Mandela Square complex.
FFlorence MoyoWell, from what I booked, it was supposed to be a 2-bedroom apartment. However, I was given a 1bed (Room.303), and when I went down to enquire, the reception lady wasn't helpful and blamed it on the app. Then I had to ask for a wifi password, which I would have assumed you would be given at reception. I ordered something, and when I went down to get it, the same reception lady gave me a bit of attitude when asking her how to open the main door so I could collect. Now I'm not normally one to complain, but I guess she didn't realise she was dealing with a person who has worked over 15 years in reservations, and I am very much aware of how OTAs work. I am still very upset about the wrong room choice I was given and made to feel like I'm the one who made an error. Then there was NO iron and hairdryer in the room. Apparently, they don't have any available from what I gathered from the housekeeping lady.
Besides that, the housekeeping lady was exceptional, and the apartment was very clean upon check-in. Hopefullysomeone from the place will address these issues.
DDeborah-AnneI have stayed at the Quatermain before, and I am happy to say that the whole experience was once again just lovely! I had arrived VERY early on my check-in day and the staff made sure that I had a room well before the scheduled check-in time AND they upgraded me too!
The staff at the hotel are friendly, helpful and all round just a delight!! Even with the ongoing challenges that loadshedding (scheduled power outtages) brings to the smooth operation of any business.
The gardens are immaculate and tranquil, and it is unbelievable to think you are in the middle of everything with the peace and quiet that pervades.
The little bistro / restaurant's menu is thankfully limited, as it means that the quality can be assured and anything that is made tastes deliciously homemade. The evening buffet is very good value for money!
Just a small note that due to loadshedding, sometimes the email/booking system gives some issues - so don't forget to just follow up once booked :)
RRAUDALES BANEGASTuvimos un problema con la caja de seguridad y nos cambiaron de habitación inmediatamente. Las habitaciones son muy grandes y cómodas. Todo el personal es muy amable y dispuesto a ayudarte en cualquier cosa. Nos recomendaron un tour turistico y estuvo muy bien. El restaurante está muy bien y a precio razonable. Tienen servicio de transporte y te pueden llevar a cualquier sitio también a un precio razonable.