Well where do I start. We wanted a room with a shower not a tub with a shower. None available so we stayed in a handicap room . The shower is wheel chair accessible so we had to put towels down. Water would get on the floor. The room decor is old and very dreary. Musty smell in room and I can go on. This was close to ninety five so that is why we stayed here. The breakfast is very good and clean. Oh I had to call the front desk because they are redoing the second floor and banging and hammering away at seven fifteen at night. The manager had to come and check it out. The shower handle came off which they fixed and I told them the sink is loose and wobbly in bathroom. Three nights here and I can not wait to go home.I should of checked the reviews first before booking my fault.
Please read - bed bugs! We stayed one night and woke up with bites from bed bugs on my kids and me. The manager apologized and said he was calling Orkin. Cool ...stuff happens. I'm a pretty understanding person. We had to bring ALL of our clothes to a laundry service (over $100 worth of laundry). Then had to purchase rubbing alcohol, laundry bags, etc to prevent bringing them home. They comped the one night..but I was a little irritated because I spent more on rectifying the issue and it was a huge inconvenience. I had to go back to fort Lauderdale the next weekend so the manager said he would ”take care of me” if I went back. I figured I'd give it a chance. They discounted my rate to $80 per night. I asked the manager what would happen if they got into my house, because it's expensive to treat and I didnt think I should have to pay out of pocket for THEIR inconvenience. The manager said he would have to ”confirm” with orkin that the infestation was in fact bed bugs, then we would have to go from there. When I got home, I put all of my bags into my bathroom and continued spraying and treating them. Of course, I found bed bugs outside of the bags the next morning. I emailed the manager immediately and included pictures. The bed bug treatment started at $500. I had to have my pest control company come out twice for treatments. The manager email me back and said that orkin confirmed they had an infestation of bed bugs. When I arrive back at the property the next weekend, he said that they wouldn't be doing anything further to reimburse me for the money I had to spend. Then, I went to give my 5 year old a bath and couldn't get the tub to drain....i thought maybe it was clogged. I looked in the drain and it was straight out of a horror movie . So much hair and trash clogged in the drain. I was disgusted that I actually put my kid in that bathtub. I asked the front desk for them to send housekeeping up to clean it while we were out of the room.... When I went back to the room that evening it was still clogged with hair and trash hanging out of the drain. I ended up cleaning most of it myself. I ended up calling corporate Marriott, as I am a rewards member and I figured that they would be able to help me. Corporate said that they would open an investigate and call me back within 7 business days. This was the end of June and I have heard nothing back. Moral of the story, I ended up spending over $700 to correct their bed bug infestation. And seem to not care. We were there for AAU basketball for my son. It's a shame because we love Marriott but this is a huge turn off. Choice hotels seems to have better customer service and no bugs so we will be staying with them more often.
Listen to the negative reviews. This place makes third world countries look appealing. Thankfully we are only here one night as an easy airport location. Unless your tetanus shots are up to date definitely stay somewhere else. There is not a single garbage can in the room. Floors are sticky and many doors don’t lock properly
The service and food was ok.
Due to bad weather our flight was delayed. The front desk staff told us that if we don't check in before midnight, we will get charged and our reservation will be cancelled.
The location was perfect very close to super markets, and great local restaurants. Staff was great and welcoming. Will definitely be back again. Rooms were very clean and Linen also clean. No issues with checkin or check out process. Every thing was very smooth.